Director of Operations

Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!

HSS is seeking a Director of Operations for our client located in the Ocean City, MD area.

We are seeking an experienced hospitality operations leader to oversee all operational functions for a full-service resort property. This role is responsible for driving operational excellence, financial performance, guest satisfaction, and leadership development across all departments. The ideal candidate will be highly visible on property, guest-focused, and experienced in leading complex hotel operations in a fast-paced environment.

Key Responsibilities

• Oversee daily operations across all hotel departments to ensure operational efficiency and exceptional guest service
• Partner with department leaders to align operational priorities with financial and guest satisfaction goals
• Conduct regular property inspections to ensure quality, safety, and brand standards are consistently met
• Develop and implement operational policies, procedures, and performance initiatives
• Recruit, train, mentor, and evaluate department managers and operational leaders
• Monitor guest feedback, online reviews, and service performance metrics to improve the guest experience
• Resolve escalated guest concerns and operational issues promptly and professionally
• Support budgeting, forecasting, expense controls, and revenue optimization efforts
• Foster a culture of accountability, collaboration, and guest-focused service
• Build strong relationships with guests, condominium owners, vendors, and community partners
• Support emergency preparedness, crisis management, and safety initiatives
• Serve as Acting General Manager in the absence of the GM
• Ensure compliance with company policies, procedures, and operational standards

Qualifications

• Minimum 5 years of senior hospitality operations leadership experience
• Strong knowledge of Rooms Division, Food & Beverage, Sales, Recreation, and hotel operations
• Proven leadership and team development experience within resort or full-service hotel environments
• Strong financial acumen including budgeting, payroll controls, and operational expense management
• Excellent communication, organizational, and conflict resolution skills
• Ability to work collaboratively across multiple departments
• Proficiency in Microsoft Office and hotel operational systems
• Flexible schedule including weekends, holidays, and irregular hours as required
• Ability to move throughout the property and work in varying operational conditions

Compensation

The pay range for this position is competitive and based on experience.

Additional compensation may include discretionary bonus opportunities.

Benefits

This is a Direct Hire position with our client. They offer Medical, Dental, Vision, and additional company benefits.

Application Process & Deadline

You can apply for this position or any additional positions by visiting: https://jobs2.smartsearchonline.com/hssstaffing/jobs/

Applications will be accepted until the position is filled.

Equal Opportunity Statement

Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.