Director of Operations

Director of Operations – Facility Services

About Berman 
Berman is a leader in property management and facility services.  If you’re the kind of person who cares about growing your career and providing the highest level of quality services to the client properties that we work on, then you’re exactly the kind of person we’re looking for. 

We don’t just hire anyone at Berman; we are only looking for new team members who have the strongest work ethic, a deep sense of responsibility, a passion for succeeding and a willingness to always go the extra step in whatever task you undertake. 

When you join Berman, you’re committing to making a difference in everything you do while working on our team. We make a commitment to you too – helping you embark on a career with a path to strong growth and constant support in your path to higher career levels! 

Founded in 2006 in Orlando, FL Berman has become a respected leader in the Property and Facility Services markets that we operate in. We work every single day on many millions of square feet of commercial and other types of properties. We provide every service needed to run, manage and beautify our client’s real estate assets.  Our employees come first at Berman, our belief is that if our employees are happy, strongly supported and put in a position to succeed, then our clients will also be happy with our work that our employees provide on their assigned properties every single day. Berman cares deeply about the people we hire and ensures that growth is always on the horizon. If you put customers first, care passionately about what you do and are committed to working on a team that respects each other, then Berman is the right fit for your next career position. 

About the Opportunity
Berman's Workspace is a growing commercial services organization delivering integrated facility solutions throughout Central Florida. Our Facility Services division includes Commercial Landscaping, Janitorial Services, and Maintenance/Fleet Operations. As our organization continues to grow, we are seeking an executive-level operations leader who can drive operational excellence, financial performance, leadership development, and organizational scalability across multiple business units.

Position Summary
The Director of Operations – Facility Services provides operational and financial leadership for three business units: Landscaping, Janitorial, and Maintenance/Fleet. This position reports directly to the Executive Vice President and serves as a member of the executive leadership team. This executive-level role leads through business unit leaders to strengthen profitability, accountability, operational excellence, and continuous improvement across the organization.

What Success Looks Like
A successful leader in this role will:
Own operational and financial performance across three business units.
Lead, coach, and develop Business Unit Leaders accountable for day-to-day execution.
Strengthen profitability, productivity, and service consistency through disciplined execution.
Anticipate operational and financial risks and resolve issues with sound judgment and minimal executive oversight.

Primary Responsibilities

Executive Leadership
Lead Business Unit Leaders responsible for Landscaping, Janitorial, and Maintenance/Fleet operations.
Establish clear accountability throughout the organization.
Develop future operational leaders and strengthen leadership bench depth.
Foster a culture of ownership, execution, and continuous improvement.
Partner effectively with Finance, Human Resources, Sales, and Executive Leadership.

Financial Leadership
Own operational budgets, forecasts, and related financial planning.
Drive profitable performance across all assigned business units.
Evaluate labor utilization, overtime, subcontractor costs, fleet expenses, and job costing.
Develop project budgets and financial models that support sound operational decisions.
Ensure operational decisions align with company financial objectives.
Identify operational trends before they negatively affect financial performance.

Operational Leadership
Improve processes, systems, reporting, and operational consistency.
Monitor capacity, backlog, work order aging, scheduling, and service delivery performance.
Ensure customer commitments and service levels are consistently met.
Develop reporting that drives action, accountability, and measurable improvement.

Strategic Execution
Lead reorganizations and operational improvement initiatives.
Develop implementation plans with clear milestones, owners, and success measures.
Execute company initiatives with discipline and minimal executive oversight.
Present recommendations supported by financial and operational analysis.

Required Experience
10+ years of progressive operations leadership experience.
Experience leading multiple business units or regional operations.
Significant P&L responsibility and demonstrated financial ownership.
Experience managing managers or senior operational leaders.
Strong budgeting, forecasting, and financial planning experience.
Proven ability to improve operational performance through systems, leadership, and accountability.

Experience in commercial services, facilities management, landscaping, janitorial, maintenance, construction services, property services, or another labor-intensive service organization is strongly preferred.

Leadership Competencies
The ideal candidate will bring the following leadership strengths:
Executive presence
Critical thinking
Strong financial acumen
P&L ownership
Independent decision making
Strategic planning
Operational discipline
Leadership development
Data-driven decision making
Excellent communication skills
Ability to influence and hold leaders accountable
High level of personal ownership

Key Performance Indicators
This role is accountable for measurable improvement in:
Revenue growth
Gross margin
Labor productivity
Budget performance
Forecast accuracy
Project profitability
Contract profitability
Customer retention
Employee retention
Safety performance
Work order completion
Service level compliance
Fleet utilization
Operational efficiency
Leadership development