Summary The Director of Operations will drive new business growth for our staffing agency by sourcing, prospecting, and securing new clients. This position's primary responsibilities focus on building strategic relationships, identifying business opportunities, and developing tailored staffing solutions that align with our clients' technical, engineering, construction, and manufacturing needs. Secondary responsibilities will be centered around creating operational efficiencies and driving business development initiatives. Essential Duties and Responsibilities - Business Development & Revenue Generation
- Achieve individual revenue and gross profit contribution targets established annually by the Managing Partners.
- Identify, develop, and maintain relationships with prospective clients in key industry sectors (engineering, construction, manufacturing).
- Conduct market research to identify potential clients, understand competitor activities, and stay updated on industry trends.
- Client Relationship Management
- Conduct presentations and proposals to prospective clients, outlining our full range of staffing solutions.
- Collaborate with internal recruiting teams to ensure alignment between client needs and candidate capabilities.
- Negotiate contract terms and pricing with clients to maximize profitability while ensuring client satisfaction.
- Maintain regular communication with existing clients to strengthen relationships, identify expansion opportunities, and gather feedback.
- Strategic Prospecting
- Utilize networking events, social media platforms, and other relevant channels to identify and engage prospects.
- Develop and execute targeted outreach campaigns to build a strong pipeline of potential clients.
- Maintain detailed records of business development activities and client interactions in the CRM/applicant tracking system (ATS).
- Collaboration with Recruiting Teams
- Work closely with recruiters to gain an understanding of client job orders, including technical requirements and desired skill sets.
- Provide insights on market salary data, industry trends, and competitive intelligence to support effective sourcing strategies.
- Ensure recruiters have up-to-date information on client priorities, cultural fit, and hiring processes.
- Process Adherence & Compliance
- Follow all federal, state, and local employment laws related to staffing and hiring practices.
- Adhere to the agency's standard operating procedures and compliance guidelines when engaging with new clients.
- Update the agency's CRM/ATS with accurate information on client interactions, pipeline status, and outcomes.
- Brand & Relationship Building
- Represent the agency at industry events, career fairs, and professional gatherings to build brand awareness.
- Develop partnerships with local colleges, alumni groups, and professional associations to generate leads and referrals.
- Contribute to the agency's marketing initiatives through thought leadership, blog contributions, and networking activities.
- Team Building
- As business needs dictate, support the growth and development of a sales team.
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