Director of Operations & Special Projects

BRIGHT DIRECTION DENTAL

Director of Operations & Special Projects

Bright Direction Dental partners with exceptional dental practices across six states; IL, IN, MI, OH, MO, and WI, operating in a fast-paced, collaborative environment where dedicated professionals build strong relationships and deliver outstanding patient care. We believe excellence starts with our people - their work ethic, values, and commitment to growth.

ABOUT THE ROLE

Responsible for supporting the Vice President of Operations in the execution of operational strategy across a multi-site dental organization. This role provides leadership to Area Managers, partners with cross-functional departments, and leads enterprise initiatives that improve practice performance, standardize operations, support growth, and strengthen organizational infrastructure. The Director serves as a strategic operational leader focused on execution, accountability, continuous improvement, and successful implementation of company priorities.

This is a hybrid role. Candidates must reside in Illinois or Northwest Indiana and be willing to travel to all company locations. Regular travel is required, including occasional overnight trips.

RESPONSIBILITIES

• Create & Support execution of the organization''s operational strategy, business plan, annual budget, and key performance indicators.
• Provide leadership, coaching, and accountability to Area Managers and field leadership while fostering professional growth.
• Monitor production, collections, EBITDA, scheduling efficiency, hygiene performance, staffing, patient satisfaction, and other operational metrics.
• Partner with Doctors and Practice Leaders to drive accountability.
• Lead enterprise special projects including acquisitions, integrations, office transitions, technology implementations, and strategic initiatives.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) and operational best practices.
• Partner with Finance, Revenue Cycle, Human Resources, Marketing, Clinical, IT, and Executive Leadership to remove operational barriers and improve results.
• Analyze operational and financial performance to identify opportunities, mitigate risk, and develop action plans.
• Support staffing, onboarding, and retention.
• Coordinate project plans, timelines, communication, and accountability for cross-functional initiatives.
• Support Area Managers in P&L reviews, forecasting, expense management, and operational improvement planning.
• Drive continuous improvement initiatives that increase efficiency, profitability, patient experience, and team engagement.
• Develop leadership talent through coaching, onboarding, succession planning, and performance management.
• Ensure compliance with company policies, HIPAA requirements, regulatory standards, and operational expectations.
• Travel routinely to support practices, project implementation, and leadership development.

SUCCESS MEASURES

• Achievement of operational and financial KPIs.
• Successful completion of strategic projects on time and within scope.
• Growth in EBITDA, same-store performance, and operational efficiency.
• Consistent SOP implementation and compliance.
• Development and retention of Area Managers and field leaders.
• Successful integration of acquisitions and new initiatives.

WHAT WE ARE LOOKING FOR

• Bachelor's degree preferred; equivalent combination of education and experience will be considered.
• Minimum five years of multi-site healthcare or dental operations leadership experience.
• Strong financial and operational acumen with experience managing budgets, P&Ls, forecasting, and KPI reporting.
• Demonstrated success leading organizational change and cross-functional initiatives.
• Excellent leadership, communication, analytical, and project management skills.
• Experience with dental practice management systems and Microsoft Office.

The annual salary range for this position is between $125,000 and $140,000

The actual compensation will be determined based on experience and other job-related factors.

BENEFITS

Full-Time Employees (30+ hours/week)

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Voluntary benefit options

All Employees

• Paid time off (PTO)
• Holiday pay
• 401(k) retirement plan with company match

Bright Direction Dental is an equal opportunity employer committed to a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.