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Director of Operations

Pennant Services

Stevens Point, Wisconsin

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JOB DETAILS
SKILLS
Assisted Living, Coaching, Communication Skills, Corporate Policies, Customer Support/Service, Healthcare, Healthcare Customer Service, Home Care, Home for the Elderly, Hospice Care, Information Assets, Leadership, Maintain Compliance, Marketing, Onboarding, Operational Support, Operations, Organizational Skills, Regulatory Compliance, Regulatory Requirements, Staff Development, Staff Training, State Laws and Regulations, Team Player
LOCATION
Stevens Point, Wisconsin
POSTED
5 days ago
Join a team where compassion, leadership, and purpose come together to create an exceptional home for seniors.

We are seeking a passionate and motivated Director of Operations to help lead our assisted living community. In this role, you will partner closely with the Executive Director to create a warm, welcoming, and resident-focused environment while supporting staff, operations, customer service, and community success.

If you are a strong leader who thrives in a fast-paced environment, enjoys building relationships, and is passionate about making a difference every day - we would love to meet you.

What You'll Do
  • Support daily operations of the community alongside the Executive Director
  • Help lead, coach, and motivate team members to provide exceptional resident care and customer service
  • Promote a positive, home-like environment for residents, families, and staff
  • Assist with staffing, onboarding, training, and employee development
  • Ensure compliance with state regulations, resident rights, and company policies
  • Respond to resident and family concerns with professionalism and compassion
  • Support occupancy growth and community marketing efforts
  • Collaborate with department leaders to ensure residents' needs are consistently met
  • Help maintain a safe, clean, and welcoming community environment
  • Serve as a leader and resource for staff in the absence of the Executive Director
What We're Looking For
  • Strong leadership and communication skills
  • Ability to build positive relationships with residents, families, and staff
  • Organized, adaptable, and solutions-focused mindset
  • Ability to remain calm and professional in challenging situations
  • Passion for serving seniors and supporting team success
  • Previous leadership experience in assisted living, healthcare, hospitality, or senior living preferred
  • Must meet all state regulatory requirements for assisted living leadership roles
Why Join Our Team?
  • Meaningful work that truly impacts lives
  • Supportive and collaborative team culture
  • Opportunities for growth and advancement
  • Competitive pay and benefits
  • A workplace that values compassion, integrity, and teamwork
  • The chance to help create a community residents are proud to call home
Physical & Work Requirements

This role requires regular movement throughout the community, occasional lifting, and the ability to respond effectively in emergency situations. Candidates must be able to work respectfully and compassionately with seniors, families, staff, and visitors in a dynamic healthcare environment.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

About the Company

P

Pennant Services

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