SCOPE OF WORKThe Organizational Change Management Director leads Gaylor's enterprise-wide change management strategy, ensuring successful adoption of organizational, process, and technology initiatives across the company. This role partners with executive leadership, project sponsors, and business units to develop change management frameworks, build organizational change capability, and drive sustained adoption of strategic initiatives.The director also oversees the change management function, mentors change management staff and serves as the primary advisor to leadership on organizational readiness, communication strategy, and change risk mitigation.POSITION REQUIREMENTS

Uses Gaylor Values as tools to carry out all job responsibilitiesPossesses a strong understanding of construction industry goals and objectivesEffectively deals with all internal customers and external business contacts while conveying a positive, service-oriented attitudePossesses active listening and effective communication skills, with openness to diverse input and feedbackMaintains discretion and confidentialityUnderstands and translates enterprise change strategy into actionable plans for all levels of the organizationExpert knowledge of change management methodologies (e.g., Prosci ADKAR, Kotter) and organizational development principlesWorking knowledge of program and portfolio management practicesStrong written and verbal communication, facilitation, and executive presentation skillsAbility to influence and build consensus across cross-functional and executive stakeholdersAbility to effectively prioritize and manage multiple concurrent initiativesProficiency in Microsoft 365 Office Suite and enterprise change management platforms

RESPONSIBILITIES

Creates and maintains Gaylor's enterprise change management strategy, framework, and standardsMonitors compliance with change management standards across business units and reports discrepanciesOwns project intake, prioritization, and portfolio reporting processes across platformsLeads change management planning and execution for major organizational, process, and technology initiativesEvaluates, develops, and deploys new change frameworks, tools, and/or enhancements to existing practices throughout the enterpriseCollaborates with executive leadership, project sponsors, HR, and business unit leaders to align change strategy with business objectivesCollaborates with the IT resources to create functional change plans for fulfilling adoption gapsWorks with other teams, as required, to embed change management practices into project delivery methodologyCoordinates enterprise change portfolio prioritization and roadmap with executive leadershipDevelops implementation and reinforcement plans to sustain enterprise-wide change adoptionProduces executive-level documentation for change initiative status, risks, and outcomesProvides support by addressing and resolving significant change resistance for assigned initiatives, working directly with executive stakeholders, as neededResolves major adoption risks, receives and works escalation from the Organizational Change Management Manager and escalates to executive leadership as necessaryMonitors initiatives for organizational alignment issues while working with sponsors or HR to resolveInterprets executive leadership's description of a strategic concern and determines possible change solutions

WORKING CONDITIONS

Must be able to work scheduled hours, as well as additional hours if needed, on short noticeMust be able to remain calm in times of heightened emotional situationsMust work well with others as a member of a team to complete tasksMay require periodic travel to Gaylor offices and jobsites to support change initiatives

PHYSICAL REQUIREMENTS

Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when requiredRepetitive use of arms, hands, and fingersPossess good vision/hearing (normal or corrected)Ability to work while sitting or standing for long periodsMust be able to lift up to 20 pounds at times

EDUCATION

Bachelor's degree in Organizational Development, Business, Human Resources, or related field required; Master's degree preferred, or an equivalent combination of education and professional experience

EXPERIENCE

Eight or more years' experience in organizational change management, with three or more years in a leadership capacity, preferredProven experience leading enterprise-wide change initiatives, preferably in the Architecture, Engineering, and Construction (AEC) spaceProsci or other advanced change management certification preferred