Director of Plumbing Operations (Residential Plumbing & Sewer & Drain) | Full-Time | Dayton, OH

Lead a growing residential plumbing division, develop exceptional teams, and drive operational excellence across multiple markets.

Logan Services is seeking an experienced Director of Plumbing Operations to lead our expanding residential plumbing and sewer & drain business. This executive leadership role is responsible for driving operational performance, financial results, customer satisfaction, and team development across multiple markets. If you're a proven plumbing operations leader with experience growing residential service businesses, managing P&L performance, developing leaders, and building scalable operations, we'd love to meet you.

Why Join Logan Services?

Since 1969, Logan Services has proudly served homeowners throughout Ohio by delivering exceptional HVAC and plumbing services. As a family-owned company, we've built our reputation through outstanding customer service, continuous innovation, and investing in our people.

Today, our plumbing division is experiencing significant growth. With established service, installation, water quality, water heater, and sewer & drain operations, we're looking for a strategic leader to help shape the next phase of expansion.

This is an opportunity to make a lasting impact while leading one of the fastest-growing divisions in our company.

What We Offer

• Highly competitive executive compensation
• Performance-based bonus opportunities
• Profit-sharing opportunities
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off and holidays
• Leadership development and executive coaching opportunities
• Long-term career growth with a growing organization
• Supportive, family-owned company culture focused on continuous improvement

What You'll Lead

As the Director of Plumbing Operations, you'll oversee the strategic direction and day-to-day performance of Logan Services' residential plumbing division across multiple markets.

Operations Leadership

• Lead all residential plumbing service, installation, water heater, water quality, and sewer & drain operations
• Oversee field operations, workforce planning, scheduling, and operational efficiency
• Develop scalable systems and processes that support continued growth
• Drive operational excellence while maintaining exceptional customer service

Financial & Business Performance

• Own full P&L responsibility for the Plumbing Division
• Drive revenue growth, profitability, labor efficiency, and gross margin performance
• Develop pricing strategies and operational initiatives that improve financial performance
• Monitor KPIs and implement action plans to achieve business objectives

Leadership & Team Development

• Recruit, develop, and retain high-performing managers, supervisors, and field leaders
• Build leadership succession plans and career development pathways
• Foster a culture of accountability, collaboration, and continuous improvement
• Lead performance management, coaching, and leadership development initiatives

Customer Experience

• Ensure an outstanding customer experience from initial contact through job completion
• Reduce callbacks while improving customer satisfaction and online reputation
• Partner with customer service, sales, and operations teams to deliver consistent service excellence

Strategic Growth

• Develop and execute one-year and three-year strategic growth plans
• Expand market share across existing and new service areas
• Partner with executive leadership on business planning and operational strategy
• Evaluate new technologies, processes, and opportunities that improve operational performance

Training & Workforce Development

• Support apprenticeship, technical training, and leadership development programs
• Build strong partnerships with recruiting, learning and development, and operations leadership
• Ensure teams have the tools, training, and support needed for long-term success

What We're Looking For

Required Qualifications

• 7+ years of progressive leadership experience in residential plumbing operations
• Proven success leading plumbing managers, supervisors, and field service teams
• Experience managing multi-million-dollar business operations with full P&L responsibility
• Demonstrated ability to grow revenue while improving profitability
• Strong leadership, coaching, and organizational development experience
• Excellent communication, strategic planning, and problem-solving skills
• Ability to build high-performing teams while maintaining a positive company culture

Preferred Qualifications

• Multi-location plumbing operations leadership experience
• Residential home services industry experience
• Sewer & drain operations experience
• ServiceTitan experience
• Experience developing apprenticeship or technical training programs
• Background leading rapid organizational growth and operational scaling

Our Core Values (PARTE)

People First – We invest in our employees, customers, and communities.

Agile – We embrace innovation, adapt quickly, and continuously improve.

Radical Ownership – We take responsibility for results and lead by example.

Teamwork – We achieve more together through trust, collaboration, and communication.

Excellence – We strive to exceed expectations in everything we do.

Build Something Bigger

This isn't simply an operations leadership role—it's an opportunity to shape the future of one of Ohio's fastest-growing residential plumbing organizations.

You'll have the resources, executive support, and autonomy to build high-performing teams, improve operations, develop future leaders, and create sustainable growth for years to come.

If you're ready to lead with vision, accountability, and purpose, we'd love to hear from you.

Apply today and help shape the future of plumbing operations at Logan Services.

Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.