Director of Process Improvements & Data Analytics & Management

Overview

The Director of Process Improvements & Data Analytics & Management is a strategic and operational leader in the facilities department responsible for optimizing business processes, elevating enterprise data capabilities, and driving a culture of continuous improvement. This role blends analytical rigor with organizational change leadership within the facilities department, ensuring that processes, systems, and data practices support efficiency, scalability, and informed decision-making. The director partners with executives and cross-functional teams to identify opportunities, implement solutions, and build sustainable frameworks for operational excellence.

Responsibilities

• Process Improvement Leadership

• Lead enterprise-wide process optimization initiatives within the facilities department to improve efficiency, quality, and scalability.

• Develop and maintain a continuous improvement roadmap aligned with organizational goals.

• Facilitate process mapping, root-cause analysis, and workflow redesign using Lean, Six Sigma, or similar methodologies.

• Establish KPIs, performance dashboards, and operational scorecards to measure and monitor effectiveness.

• Partner with business units to identify bottlenecks, streamline workflows, and implement best practices.

• Drive change management efforts to ensure adoption and long-term sustainability of improvements.

• Data Analytics & Management

• Oversee the facilities department data strategy, ensuring data is accurate, accessible, and actionable.

• Implement and maintain data governance frameworks, including data quality standards, stewardship models, and compliance protocols.

• Lead the development of advanced analytics capabilities, including predictive modeling, automation, and self-service BI.

• Collaborate with IT, analytics teams, and business leaders to enhance data architecture, reporting tools, and system integrations.

• Promote data-driven decision-making through training, communication, and user-friendly analytics tools.

• Ensure data security, privacy, and regulatory compliance in partnership with legal and technology teams.

• Leadership & Collaboration

• Build strong cross-functional relationships to align improvement and analytics initiatives with business needs.

• This role is focused on strategy, architecture, and frameworks rather than day-to-day operational reporting or ticket-based analytics support.

• All key initiatives and functions are delivered in close partnership with IT, Leadership, and Facilities teams, ensuring alignment with broader technology standards, avoiding duplication, and leveraging existing expertise and resources.

• Communicate insights, progress, and recommendations to executive leadership through presentations and strategic reports.

• Champion a culture of operational excellence, innovation, and continuous learning.

Qualifications

REQUIRED:

• Bachelor's degree in Business, Operations, Data Analytics, Engineering, or related field;
• 10+ years of experience in process improvement, data analytics, operations, or related disciplines.
• Proven success leading enterprise-level transformation initiatives.
• Expertise in Lean, Six Sigma, or similar methodologies (certification strongly preferred).
• Strong understanding of data governance, analytics tools, and data architecture.
• Experience with BI platforms such as Power BI, Tableau, or Looker.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to balance strategic vision with hands-on execution.

PREFERRED:

• Masters degree in Business, Operations, Data Analytics, Engineering, or related field;
• Experience with ERP, CRM, and workflow automation platforms.
• Knowledge of predictive analytics, machine learning concepts, or automation technologies.
• Change management expertise (e.g., Prosci/ADKAR).
• Strong project management capabilities with a track record of delivering measurable results.