Director of Product Management Enterprise

Director of Product Management Enterprise

Montreal

Technology - Product Design /

Full Time /

Hybrid

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At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs - all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

Position: Director of Product Management Enterprise

Location: Montreal, Canada (Hybrid 3 days/week preferred) or US, remote

Position Type: Full-time

Position Summary

Trackforce is seeking a Director of Product Management to own and scale its enterprise product strategy-the company's primary growth engine. This leader will drive the vision, roadmap, and execution across Command Center, corporate security, GRC Cartridges, and the MCP integration platform, positioning Trackforce as the embedded security intelligence layer within Fortune 2000 SOCs.

You will lead and develop a team of Product Managers while delivering modular, API-first enterprise capabilities that unlock new market expansion. This role blends strategic ownership with disciplined execution-driving rapid MVP delivery in 6-week cycles, advancing an open integration ecosystem (AI/SIEM/SOAR), and ensuring every product investment is tied to measurable revenue, NRR, and enterprise deal acceleration.

Partnering closely with Engineering, Sales, and executive leadership, you will shape go-to-market strategy, lead Customer Advisory Board insights into product direction, and engage directly with F500 security leaders and CISOs. Success requires strong technical fluency, enterprise SaaS experience, and a proven ability to build and scale platform products in high-growth environments.

Key Responsibilities

Strategy & Vision

• Define and execute the enterprise product strategy: GRC Cartridges, MCP service layer, alarm triage, and corporate security platform
• Own the enterprise go-to-market product narrative - position Trackforce as the embedded security intelligence layer inside F2000 SOCs
• Lead Customer Advisory Board engagement - translate enterprise buyer needs into validated product bets
• Drive the 'Explore' side of the Defend/Expand/Explore strategic framework (20% of roadmap capacity)

Team Leadership

• Manage and develop 2-3 PMs: PM Command Center, PM Enterprise/GRC, and Sr. PM Platform & APIs
• Evaluate team members against clear deliverables and success criteria during test periods
• Hire and onboard new PMs as the enterprise portfolio grows
• Establish dual-track agile practices across the enterprise product team

Execution & Delivery

• Own enterprise MVP delivery within 6-week timeboxes - scope shrinks to fit, deadlines never move
• Drive the MCP integration platform - the open service layer that lets customers connect their own AI/SIEM/SOAR tools
• Partner with engineering to deliver the Cross-Platform Data Lake and unified API
• Own enterprise P&L awareness - tie every roadmap investment to measurable revenue and expansion outcomes

Stakeholder Management

• Engage directly with F500 security directors and CISOs to drive enterprise deal cycles
• Partner with Sales on enterprise cross-sell ($8M identified opportunity)
• Collaborate with VP Product on quarterly ring-fence reviews - adjust Defend/Explore split based on NRR
• Report on enterprise roadmap progress, risks, and trade-offs to executive leadership

Qualifications

• 10+ years of product management experience in B2B SaaS or enterprise software

• 5+ years leading and developing product managers

• Demonstrated track record of building and shipping enterprise-grade platforms (APIs, integrations, multi-tenant architecture)

• Experience with enterprise sales cycles ($100K+ ACV) and direct engagement with C-level security buyers

• Strong technical fluency - comfortable with API design, data architecture, and platform strategy

• Experience with dual-track agile, continuous discovery, and rapid experimentation

• Consulting background or experience working with Fortune 500 stakeholders is a strong plus

Preferred Qualifications

• Domain experience in physical security, corporate security technology, or adjacent verticals

• Experience at a PE-backed or high-growth SaaS company navigating multi-product portfolio consolidation

• MBA or advanced degree

• Experience building open platform / integration marketplace products

• Familiarity with GRC (Governance, Risk, Compliance) workflows

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

• Hybrid and flexible work model
• Three weeks of vacation starting in your first year
• Paid sick days & family obligation days
• Comprehensive health & dental coverage from Day 1
• 24/7 telemedicine access
• Mental health & wellness support
• Life insurance, AD&D, long term‑ disability & critical illness coverage
• RRSP & DPSP with employer matching
• Employee referral bonus
• Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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