Job Description
As the Director of AWS Professional Services (ProServe) AWS Growth Initiatives (AGI), you will lead AWS"s most ambitious customer transformation initiative: driving enterprise adoption of AI-powered modernization programs that help customers reduce costs by up to 70% while accelerating their cloud journey. In this role, you"ll architect and scale repeatable pathways that transform how enterprises migrate from legacy environments to AWS, modernize their security posture, and leverage state-of-the-art AI tooling to compress 12-18 month projects into 3-month engagements.
Your days will alternate between strategic planning to refine AI-powered discovery approaches, presenting to C-suite executives on transformation initiatives with quantified business outcomes, and cross-functional collaboration with the global AWS sales and SA teams, ProServe sales and delivery teams, WWSO Security teams, and partner organizations. You"ll balance tactical execution (with strategic vision, building sustainable programs that scale across thousands of customers. Throughout, you"ll make high-velocity decisions on resource allocation, pricing strategies, and partnership models while reviewing annual planning documents and refining multi-year roadmaps that shape organizational priorities. This role sits at the intersection of strategic business development, technical innovation, and executive relationship management-where your decisions directly impact AWS"s growth trajectory and customer success at scale.
Key job responsibilities
- Define and execute multi-year strategy for AGI programs, developing repeatable pathways that scale from dozens to thousands of customer engagements through AI-powered automation
- Engage customer C-suite and line-of-business leaders on transformation initiatives, translating technical capabilities into quantified business outcomes and executive-ready business cases
- Drive cross-organizational alignment across Sales, Strategic Customer Engagement, Geography teams, Product, and Partner organizations to ensure seamless program execution
- Design and implement scaled delivery models that leverage partner ecosystems while maintaining quality governance and operational excellence
- Build and lead multi-layered organization spanning business development, technical specialists, and program managers with clear succession plans and sustainable workload culture
- Own pipeline generation and management through AI-powered opportunity identification, monitoring conversion rates, deal velocity, and program health metrics
- Make high-velocity decisions on resource allocation, pricing strategies, deal qualification, and risk management with significant business impact
- Participate in OP1/OP2 planning, 3-year strategic roadmaps, and organizational planning processes that shape AWS priorities
- Champion adoption of AI-powered business development tools and methodologies, driving continuous improvement in delivery effectiveness and customer outcomes
- Manage financial planning, P&L responsibility, and operational compliance across programs while balancing growth targets with margin optimization
About the team
The AWS Professional Services AGI team is an AI-first business development engine designed to accelerate customer adoption and drive large-scale transformation deals globally using scalable mechanisms. Our AGI programs provide standardized, repeatable pathways that help customers navigate complex cloud journeys-from initial migration through modernization to AI-native innovation.
The AGI team operates at the forefront of AWS"s growth strategy, combining deep technical expertise with strategic business development to unlock opportunities across our largest and most strategic accounts. We work closely with Enterprise Strategists, Expert Services, delivery teams, and partner organizations to create seamless customer experiences that deliver measurable business outcomes.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
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