Director of Quality & Compliance
Full-Time, Exempt | $65,000-$80,000 annually (DOE)
At Pathways for Life, quality and compliance are foundational to delivering consistent, high-quality services. We’re looking for an experienced, strategic Director of Quality & Compliance to build and lead our organization-wide quality and compliance function, strengthen regulatory readiness, and turn complex requirements into practical, sustainable systems.
What You’ll Do
- Build and lead the organization’s Quality Assurance & Compliance Department, including its strategy, priorities, structure, and workflows.
- Lead and support the Quality & Compliance team, including the Compliance Coordinator and Attendant Care Monitors, through clear expectations, coaching, accountability, and performance management.
- Maintain organization-wide oversight of member and caregiver compliance and ensure required records, credentials, certifications, and documentation remain current and audit-ready.
- Oversee the Attendant Care Monitoring program and ensure consistent monitoring, reporting, follow-up, and corrective action.
- Develop and lead the organization’s Internal Audit Program, including risk-based audits, compliance reviews, program observations, reporting, and corrective action follow-up.
- Lead the development, revision, standardization, and ongoing governance of organizational policies, procedures, and SOPs.
- Coordinate external audits, regulatory reviews, licensing inspections, and related corrective action requirements.
- Lead CARF accreditation readiness, including gap assessments, documentation, survey preparation, ongoing compliance, and future renewals.
- Monitor regulatory and contractual requirements, identify significant or recurring compliance risks, and partner with operational and executive leadership to drive corrective action and continuous improvement.
Preferred Qualifications
- Bachelor’s degree in healthcare administration, quality management, compliance, business administration, social services, or a related field required.
- 2+ years of experience in healthcare compliance, or experience working with DDD, AHCCCS/ALTCS, HCBS, or similar Medicaid-funded or regulated human service programs strongly preferred.
- Experience with CARF or another healthcare/human services accreditation process strongly preferred.
- Exceptional written communication skills with the ability to develop clear policies, procedures, SOPs, audit reports, corrective action plans, and regulatory responses.
- Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, audits, and long-term initiatives.
- Sound judgment, objectivity, critical thinking, attention to detail, and the ability to appropriately identify and escalate compliance concerns.
- Ability to work independently while building collaborative relationships across departments, locations, and leadership levels.
- Valid Arizona driver’s license and access to an insured vehicle for local travel.
Schedule & Work Environment
- Monday-Friday, 8:00 AM-5:00 PM (Flexible); some evenings and weekends may be required.
- Organization-wide leadership role requiring independence, discretion, professional judgment, and accountability.
- Local travel between organizational locations and attendance at external meetings, audits, surveys, or regulatory activities is a requirement.
- Fast-paced role balancing day-to-day compliance oversight with long-term quality, audit, policy, and accreditation priorities.
Why Join Pathways?
- Mission-driven work with organization-wide influence on service quality, compliance, and continuous improvement.
- Opportunity to build and shape a growing Quality Assurance & Compliance Department.
- Collaborative leadership environment with the ability to strengthen systems across programs and locations.
- Competitive salary and bonus opportunities.
- Health, Dental, Vision and Life Insurance.
- 401K with opportunities to match.