Director of Quality

Major Tasks, Duties, and Responsibilities: 

• Works with the Chief Quality Officer, Medical Director of Quality, and Quality Management Review Committee to establish quality improvement goals and metrics aligned with the organization’s strategic plans
• Specializes in system-wide regulatory and accreditation program oversight
• Creates an environment conducive to process improvement and change management.
• Directs infection prevention and quality measures nurses to achieve regulatory & accreditation objectives as well as reporting requirements.
• Supplies supervision, training, and education on policies and procedures, quality improvement, clinical education, and regulatory and accreditation requirements.
• Utilizes appropriate outside evidence-based resources (such as CDC, AHRQ, Iowa Department of Health and Human Services, APIC, NAHQ, American Nurses Association, etc.) to achieve quality management objectives
• Reports quality trends as required, recommends process improvements, and collaborates with GRH team members to implement practices that meet clinical quality goals.
• Oversees the Clinical Educator and clinical educational programs, and may also facilitate oversight of programs to address education/competency needs of non-clinical departments.
• Collaborates with CQO on fiscal management of the Quality/Risk department, managing the Quality Budget with CQO supervision, through comprehensive budget planning and regular monitoring of financial performance/productivity.
• Manages the patient experience program, overseeing assessment, planning, and evaluation activities, including collaborating with department managers to improve patient experience scores
• Assists with medical staff quality related activities, including peer reviews, quality profile forms, and provider onboarding for quality.
• Member of GRH Administration Team and other administrative committees as assigned
• Maintains patient experience concerns in collaboration with Administrative team members to ensure patient concerns are addressed.
• Collaborates with GRH administrative teams, staff, providers, and external partners on risk management, prevention, and resolution activities.
• Directs the facilitation of quality improvement teams
• Conducts employee evaluations and takes disciplinary measures when necessary

Skills, Education, and Experience:

• RN license
• Bachelor of Science in Nursing; MSN preferred
• At least 3-5 years of health care experience; management experience preferred
• Demonstrated teaching/instructional ability
• CPHQ certification is preferred; certification required at the end of 4 years employment as the Director of Quality
• Excellent written & verbal communication skills
• Patient experience knowledge & skills
• Ability to handle & organize multiple tasks while working at a fast pace
• Maintain courteous and respectful manner with all GRH staff, contractors, visitors, and patients always

Supervision (Received and Given):

• Direct supervision received from the Chief Quality Officer
• In day-to-day activities, guidance is provided by GRH Administrative and Departmental policies and procedures, as well as GRH Medical Staff By-Laws.
• Supervises and directs the work of GRH clinical educator, quality measures & risk management nurse, and infection prevention nurse

NHSC Loan Repayment Approved Site:

Did you know Greater Regional Health is a National Health Service Corps (NHSC) practice site? Being an NHSC practice site is a great way for us to attract the talent we need while providing patients with premiere access to the care they deserve.

Primary care, mental health, and dental health providers have access to a suite of loan repayment and scholarship programs such as NHSC, Nurse Corps, and Primary Care Provider Loan Repayment programs. More information:https://bhw.hrsa.gov/

Disclaimer:

For the 8th year in a row, Greater Regional has been named one of the Top 50 Workplaces in Iowa, which we credit to our employees shared cultural values. We are also proud to announce Greater Regional is one of the Top 100 Critical Access Hospitals in the nation 7 years running. Greater Regional offers an outstanding benefits package to all full-time employees which includes IPERS, tuition reimbursement, wellness screenings, wellness reimbursements, and more. Patients have a choice in health care, they choose Greater Regional Health. You have a choice in employment, choose Greater Regional Health! Apply online or call Jade Wilbourne at 641-782-3679 if you have questions regarding your application. 

***In order for current employees to be eligible to receive a referral bonus, the applicant cannot have worked at GRH previously and the applicant must include the full name of a current GRH employee on their UKG application in the blank provided. New hires must be hired for a regular, non-casual position to be eligible for bonus. New hires must not drop status for two years after hire for referring employee to get the full bonus. Managers will not be eligible if referring a new team member to their respective department.***