Director Of Quality Resident Services

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!The Director of Quality Resident Services will be responsible for completing QRS reviews for each of the communities, visit challenged or at-risk communities as required, participate in due diligence, company acquisitions and/or development projects, analysis, associate education, reporting trends with-in the communities, and other tasks as assigned.  Participation in the training and development of new employees and implementing initiatives that will allow the company to run more effectively and efficiently are a large part of the role. This role requires frequent travel potentially to any one of our 67 communities located in New England, New York or Virginia. The Director of Quality Resident Services reports directly to the Vice President of Quality Assurance.ResponsibilitiesCommunication

Ensures timely and concise communication with communities, regional operators, VP/SVP teamsEnsures associates are educated about the QRS processCreates an environment that allows for learningContributes to the industry by participating in state and national associationsPossesses excellent communication skills, both verbal and written

Compliance/Safety

Understands state regulations of all States which Benchmark operatesAbility to navigate and understand state survey results to improve complianceAssist with development and implementation of corrective action plans/plans of correction as requiredRevise, and/or develop standards and practices to align with state regulatory requirements and Benchmark best practicesAssists communities with state regulatory survey preparednessParticipates in the development of training programs to reflect quality improvement

Organization / Prioritization

Effectively prioritizes using time-management skills and can multi-task multiple prioritiesCollaborates with others to execute Benchmark initiativesParticipates in development of new systems to result in customer/resident focused environment and company profitabilityParticipates in special projects as assigned to improve company outcomes (labor management, quality, etc.)

Problem Solving / Decision Making

Takes corrective actions as requiredIdentifies potential risk and presents solutions. Provides training as requiredServes as a liaison between communities and corporate quality assurance committee to identify areas of opportunity/improvementDemonstrates the ability to set priorities and complete assignments in a timely manner while managing multiple duties and responsibilities

Public Relations / Marketing

Demonstrates the ability to represent the company in a wide variety of public settings including, but not limited to, making presentations to large groups and meeting community professional and government leaders

Teamwork/Collaboration

Demonstrates flexibility and an ability to lead that promotes teamwork and collaborationWorks with various departments to identify areas of opportunity. Provides support to identify action stepsParticipates in development of new systems to result in customer/resident focused environment and company profitabilityWorks with all departments to update and review individual requirements to ensure new initiatives, changes, etc. are captured during QRS reviews

Vision / Innovation

Plans, implements, and evaluates the needs of the team to further assist with community successDemonstrates the ability to be innovative and creative and have patience, high energy, and resourcefulness in problem solvingExplores ways to develop a strategic direction for the communitiesCollaborates with others to execute BSL initiatives

Requirements

Bachelor's degree in Business Administration, Healthcare, Hospitality, Gerontology, Nursing or other course of study that relates to service to the elderly, preferred3-5 years of management, compliance or healthcare related experienceValid driver's licenseDemonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, databases and presentation software to include Yardi, Ulti, Kronos, Relias, BI tools.Demonstrates ability to maintain a high level of confidentiality regarding residents, employees, staff and our communities.Maintains good working knowledge of all programs, guidelines, and regulations that apply to assisted living.Having assumed a managerial role that was responsible for multiple disciplines.

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

10 paid holidays plus 1 floating holidayVacation and Health & Wellness Paid Time OffTuition Reimbursement ProgramPhysical & Mental Health Wellness ProgramsMedical, Vision & Dental Benefits provided by Blue Cross Blue Shield401K Retirement Plan with Company MatchLong Term Care InsuranceCompany-provided Life Insurance & Long-Term Disabilites