Director of Quality & Technical Service

Quality Division Leadership OpportunityOur client is a leading steel service and processing company that supplies manufacturers in various sectors - primarily automotive but also construction, agriculture, and large scale appliances. Operating out of its Northwest Indiana facility, the company processes large steel coils through services including slitting, cut-to-length processing, pickling, oiling, and inventory management, helping customers transform raw steel into production-ready material. Over the years, the company has grown into one of the nation's largest independent steel service providers.Job DescriptionLead all aspects of metallurgical, quality, and technical services efforts. Manage and develop the quality and technical service department. Review and monitor quality system requirements and compliance - IATF16949. Analyze internal/external data as well as market & customer feedback to initiate corrective actions and eliminate negative trends proactively. Oversee all claims with customers and processors of steel products, ensuring customer satisfaction and resolution. Evaluate different types of steel in stock that can be utilized for various customer applications/needs, providing guidance to customers. Work with all suppliers, processors, and customers concurrently to ensure strong technical service. Utilize SPC and other data sets to create PPAPs/FMEAs. Oversee metallurgical engineers, quality technicians, claims specialists, and lab personnel. Create and implement inspection and testing criteria and ensure suppliers and processors maintain it. Track and resolve all defects. Initiate continuous improvement initiatives and maintain strong communication for alignment within the organization.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantTechnical Engineering Degree Required - Metallurgical Engineering STRONGLY PREFERRED. 5-10+ years of experience in a steel based manufacturing leadership role, automotive preferred. Strong working knowledge of IATF16949 standards - certification a plus. Continuous improvement mindset at small and large scale. Experience working with high profile customers, especially automotive OEMs. Financial Acumen associated with P&L/Cost centers. Six Sigma Experience- Belt Certification a plus. Ability to work with Sales, Suppliers, Outside Manufacturers/Processors, and customers. Willingness to travel (~20-25%) all within the Midwest.What's on OfferSalary up to $175,000 depending on relevant experience. Relocation assistance to be considered. Annual bonus payout ~15%. Health/Medical/Dental/Vision coverage. 401k match. 2-3 weeks of PTO. Paid Holidays. More.