Director of Quality

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Continuous Quality Assurance and Performance Improvement (QAPI) Program, and Risk Management Program. Manages day-to-day operations of these programs.
• Reviews, assists in investigation, monitors, tracks, and trends incident reports to identify opportunities for system improvement and reports the information to leadership and/or the Board of Directors.
• Collaborates with other departments to promote process improvement and risk reduction strategies in response to complaint/concern data.
• Provides administrative oversight of the chronic disease management program, oversees patient education, facilitates appointment setting, and closes gaps in care.
• Collaborates in care coordination of services to patients with chronic medical conditions.
• Assists in the development of clinical outcome measures, related tracking and monitoring systems and a mechanism to integrate efforts into organization-wide quality initiatives, including value-based care.
• Chairs the Policy & Procedure (P&P) Committee, ensuring organizational leaders are aware of HRSA, ADHS, NCQA, and FTCA P&P requirements.
• Facilitates NCQA PCMH recognition and renewal efforts, including training and application tracking and submission.
• Actively participates in a variety of committees providing information, reports, and recommendations relevant to quality, and risk management.
• Completes an annual evaluation of the Continuous Quality Assurance and Performance Improvement Plan and recommends necessary updates and/or revisions.
• Chairs the QAPI Work Group with primary responsibility for preparing agenda, overseeing PDSA initiatives, and facilitating process and/or quality improvement efforts.
• Facilitates provider and system wide improvement efforts to meet organizational goals and performance requirements.
• Reviews and analyzes quality improvement and risk minimization indicators; prepares follow-up documentation and implement changes as needed.
• Helps ensure the safety and security of all the people, assets, and processes across the organization.
• Mitigates enterprise risks that may threaten the existence of the company, its reputation and stability.
• Analyzes agency compliance with regulations and other requirement from external organizations, such as the Arizona Department of Health Services (ADHS), OSHA, FTCA, and HRSA.
• Coordinates regulatory survey activities including, but not limited to, HRSA, ADHS, The Joint Commission, CMS, and NCQA.
• Participates in internal and external audit processes.
• Works in partnership with the clinical teams to enhance overall satisfaction for patients, visitors, and employees, including a proactive approach to resolving problems and complaints with respect to care, treatment, rights, and ability to access healthcare services.
• Develops and maintains SH care management/coordination program to improve overall patient care outcomes, within HRSA, ADHS, NCQA PCMH and CMS guidelines.
• Performs other job-related functions and activities as requested/required.

Supervisory Responsibilities:

Direct Reporting: Nurse Care Manager, Quality Coordinator, Lead Chronic Disease Specialist

Indirectly Reporting: None

Scope of Supervisory Responsibilities: Day to day supervision

EDUCATION and/or EXPERIENCE:

Bachelor's Degree in nursing or healthcare administration or related field. Masters preferred.

Minimum two (2) years management experience.

Minimum five (5) experience in a healthcare organization.

Additional education in risk/quality management and The Joint Commission standards preferred.