Are you a master of field execution who thrives on turning project plans into reality? We are seeking a high-energy Director of Reconstruction to serve as the vital linchpin between our strategic goals and daily field operations. In this role, you will drive project momentum, ensure profitability, and deliver exceptional quality that exceeds customer expectations.
Director of Reconstruction
$85,000 - $100,000
Essential Functions
- Client Satisfaction: Monitor and ensure all client requirements and quality standards are met.
- Documentation & Audits: Validate initial field documentation and review final job files for the audit process.
- Budget & Work Orders: Confirm and approve project budgets and work orders before execution.
- Regulatory Compliance: Ensure all operations comply with industry standards, regulations, and OSHA/EPA guidelines.
- Team Management: Conduct daily Work-In-Progress (WIP) meetings and manage onboarding for all reconstruction roles.
- Sub-Contractor Networks: Recruit, vet, and manage a robust network of sub-contractors and vendors.
- Operational Reporting: Prepare KPI reports, track operational trends, and provide strategic analysis to the Director.
Performance Indicators & Goals
- Company Vision: Ensure the division embodies the Paul Davis vision of providing extraordinary care.
- Sales Targets: Achieve defined sales goals and continuously work towards year over year sales growth.
- Profitability: Maintain defined Gross Margin levels across all projects.
- Brand Experience: Secure a Net Promoter Score (NPS) of 75 or greater from client
Skills & Responsibilities
- Talent Development: Evaluate, coach, and develop "A" players to align with company culture.
- Workflow Optimization: Research and implement efficient restoration workflows, software, and equipment.
- SLA Execution: Understand and maintain strict Service Level Agreements with corporate partners.
- Quality Control: Conduct in-person field inspections and re-inspections to ensure quality control.
- On-Call Availability: Participate in the evening and weekend on-call rotation for emergency losses.
Requirements
- Education: High School Diploma or GED required.
- Experience: Previous construction management experience/team management experience is required; 3 years team management, Xactimate and insurance adjusting experience is preferred.
- Licensing: Valid driver’s license and a clean background check record.
- Software: Proficiency in Microsoft Office suite, RMS
- Communication: Excellent verbal and written skills
Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results