Director of Recovery

Director Of Recovery

The Director of Recovery is responsible for leading SIGMA Recovery, SIGMA Group's asset management and idle equipment value recovery division. This leader ensures the program, team, and processes are organized, efficient, and consistently geared toward client success, aligning with SIGMA's "4 R's of Recovery – Redeploy, Recondition, Resell, and Recycle." The role oversees division performance, project execution, and client relationship growth while serving as the primary executive escalation point for key Recovery clients.

Key Responsibilities:

• Own the overall strategy, structure, operating model (software, storage, services), and performance of SIGMA Recovery.
• Define and track KPIs for program adoption, throughput, lifecycle times, and financial returns.
• Drive operational excellence by standardizing the 4 R's processes and partnering with internal teams (e.g., Sales, Finance, IT) for seamless project execution
• Ensure accurate financial and data reconciliation, implement SOPs, and resolve lifecycle bottlenecks.

Client Management & Growth

• Serve as the executive owner and primary escalation point for key accounts, leading regular business reviews to report on performance and ROI.
• Proactively identify and develop expansion opportunities within existing clients (new sites/services) and collaborate with sales and marketing to refine the value proposition.
• Oversee all client communication standards and ensure alignment with client success expectations.

Team & Project Oversight

• Build, lead, and develop the high-performing Recovery team (including operations, program managers, and client-facing staff).
• Oversee the planning, execution, prioritization, and resource allocation for all Recovery projects
• Establish reporting and dashboards for status visibility.

Daily Duties:

• Manage the lifecycle of recovery equipment, working with clients to determine the best method for dispositioning idle assets (e.g., Consignment Auction, Outright Purchase, Scrap).
• Execute financial processes, including tracking and creating payouts (via PandaDocs), invoicing/removing storage fees, and managing freight invoices with logistics.
• Send monthly client reports (inventory, sold, redeployed, recycled).
• Conduct prospecting calls to potential clients and provide training on the web-based system through onsite classes or webinars.

Qualifications & Competencies:

• 7–10+ years in operations, asset management, supply chain, or related program leadership, ideally in industrial equipment or manufacturing.
• Strategic & Systems Thinking, Operational Discipline, Client-Centric Mindset, Growth Orientation, Problem Solving & Escalation Management, and Change Leadership.
• Proven track record owning a program with P&L/KPI responsibility, improving efficiency, implementing processes, and strong client-facing/escalation management experience.
• Must be familiar with cloud-based software, data-driven decision-making, and possess excellent leadership and communication skills.
• Experience in Lean or process optimization is preferred.

About Our Company:

SIGMA Group is an employee-owned company based in Evansville, Indiana, with just over 100 team members supporting manufacturers worldwide. Since 2003, we've helped companies in the food, beverage, packaging, and consumer goods industries buy, sell, appraise, integrate, and manage production equipment.

Our goal is simple: extend the life of valuable assets and make equipment easier to move, reuse, or resell. By doing so, we help our customers recover value, reduce waste, and keep production moving all while supporting a more sustainable, circular economy.

What We Offer:

• Competitive compensation
• Medical, dental, vision and life insurance
• Flexible paid time off and paid holidays
• Team-building activities
• 401(k)
• ESOP participation