Director of Regional Operations

JOB SUMMARY:

The Director of Regional Operations is a strategic leadership role responsible for overseeing and optimizing the operational performance across multiple regional sites. This position ensures alignment with organizational goals, drives operational excellence, and fosters collaboration among cross-functional teams to deliver reliable service and efficiency. This role is critical to ensure that regional operations run smoothly, efficiently, and in alignment with the broader organizational vision. The Director of Regional Operations will be a key driver of operational success and continuous improvement across the region.

COMPENSATION:$94,000 to $104,000annually (depending on experience)

BENEFITS INCLUDE:

• Staying Healthy:Medical, Dental, and Vision (Dental & Vision insurance are currently free), Flexible Spending Account (FSA)
• Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan,Basic Life and Accidental Death & Dismemberment (AD&D) insurance,Group Specified Disease Insurance and Hospital Insurance
• Work-Life Balance: Paid Time Off (PTO: 3 weeks plus 2 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, Public Service Loan Forgiveness (PSLF),BJ's Wholesale Club Discount, and more!

Click here to view current medical plan rates!

REPORTS TO: Chief Technology Officer

ESSENTIAL FUNCTIONS:

• Lead and manage regional operations to achieve Key Performance Indicator (KPI) targets and service excellence.
• Develop and implement operational strategies that align with the organization's mission and objectives.
• Oversee daily operations, ensuring compliance with policies, regulations, and quality standards.
• Monitors and reviews ongoing capital project origin and status updates.
• Collaborate with executive leadership to shape organizational structure and operational priorities.
• Drive continuous improvement initiatives using Lean, Six Sigma, and systems thinking methodologies.
• Build and maintain strong partnerships with internal departments and external stakeholders to enhance regional service delivery.
• Lead, mentor, and develop regional teams to foster technical ownership, accountability, and professional growth.
• Monitor key performance indicators (KPIs) and prepare regular reports for executive review.
• Manage budgets, resource allocation, and operational risks effectively.
• Champion innovation and technology-driven change to modernize operations and improve customer experience.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business Administration, Operations Management, or a related field; advanced degree preferred.
• Minimum of four (4) years of demonstrated ability to lead cross-functional teams and manage complex organizational change in a regional or multi-site operations role, preferably in public transit or related sectors.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong strategic thinking and problem-solving skills.
• Budget Management and Development.
• Familiarity with Lean, Six Sigma, and systems thinking principles.
• Excellent communication, collaboration, and stakeholder management skills.
• Team Development and Mentorship.
• Ability to analyze data and translate insights into actionable strategies.
• Strong strategic leadership and stakeholder engagement skills.
• Excellent written, verbal, and presentation skills.
• Proficiency in project management tools that foster collaboration and transparency.
• Strong analytical and critical thinking skills.
• Ability to manage multiple projects and priorities simultaneously.
• Tenacity to lead with a data-focused lens.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION:

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTAwill make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.