Director of Resident Services & Experience

Full-Time | Exempt Salary Range: $90,000-$100,000 annually, DOE

Moldaw Residences is excited to announce an internal opportunity for the position of Director of Resident Services & Experience.

This new leadership position will oversee Resident Services, Concierge/Front Desk, and Transportation and will play an important role in creating a welcoming, responsive, and exceptional experience for our residents and families.

What You''ll Do

• Lead and support the Resident Services, Concierge/Front Desk, and Transportation teams.
• Oversee the new resident move-in, orientation, and transition experience.
• Build strong relationships with residents and families and assist with complex or unresolved concerns.
• Partner with department leaders to ensure resident needs are appropriately addressed and followed through.
• Develop and maintain service standards that promote resident satisfaction, hospitality, and accountability.
• Identify opportunities to improve resident services and the overall resident experience.
• Maintain a visible and approachable leadership presence throughout the community.

Qualifications

• Associate degree in Business Administration, Hospitality Management, Healthcare Administration, Social Services, or a related field required; bachelor''s degree preferred.
• 3-5 years of experience in senior living, hospitality, healthcare administration, property management, or a related service-oriented environment.
• 2-3 years of supervisory or management experience.
• Strong leadership, communication, organizational, and problem-solving skills.
• Demonstrated commitment to exceptional customer service and working with older adults.

Why Join Moldaw?

• Meaningful work that makes a difference every day
• Opportunity to directly shape the resident experience
• Collaborative and supportive team environment
• Opportunities for professional growth
• The chance to build lasting relationships with residents and families

If you''re a people-focused leader who believes exceptional service starts with strong relationships and genuine hospitality, we''d love to meet you.

Apply today!

Moldaw Residences is proud to be an Equal Opportunity Employer.