Director Of Retail Operations IV

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance

• Generous paid time off (vacation, flex or sick)

• Holiday pay

• *401(k) retirement plan

• *Company paid life insurance

• *Tuition reimbursement

• Employee discounts across all company brands

• Employee assistance program

• Training and exciting career growth opportunities

• Referral program - refer a friend and earn a bonus

• Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $109,557

Purpose

The Director of Retail Operations IV at the Pittsburgh International Airport location leads a large, multi-unit retail portfolio generating $20M-$30M in annual revenue across 20+ stores. This role owns sales growth, profitability, and operational excellence through strategic leadership, disciplined execution, and high employee engagement. The Director ensures a best-in-class customer experience while building strong relationships with landlords, unions, ACDBE/DBE partners, and brand stakeholders in a complex, multi-brand travel retail environment.

Key Responsibilities

• Oversee daily operations across a large multi-store footprint with full accountability for brand, service, and operational standards.

• Drive revenue and profit growth: analyze KPIs (sales, margin, labor %, conversion, AOV, UPT, shrink, NPS), manage budgets/forecasts, and implement corrective actions.

• Lead monthly/quarterly business reviews and operations meetings covering sales, promotions, category performance, pricing, and HR initiatives.

• Make strategic decisions on hiring, promotions, and succession; build diverse, high-performing leadership benches and execute performance management.

• Ensure consistent execution of opening/closing, cash handling, safety, and compliance procedures; collaborate with ACDBE partners on reporting and certification.

• Cultivate relationships with landlords, brand partners, and DBE stakeholders; negotiate resolutions and coordinate facility maintenance/improvement projects.

• Champion employee engagement, recognition, and inclusion; coach leaders to drive culture, retention, and productivity.

• Partner with the Operations Controller and SVP/VP on P&L decisions, scenario planning, and long-range operational strategies.

• Optimize assortments and inventory turns with Supply Chain, Commercial, and Marketing; ensure accurate ordering, receiving, and stock integrity.

• Lead vendor management and supply chain issue resolution; maintain leadership proficiency in retail systems (MIV, CrunchTime, Kronos/UKG).

• Execute planograms, visual merchandising, and product placement to maximize sales and brand compliance.

• Resolve complex customer and associate issues; lead change management and technology adoption to improve efficiency and experience.

• Monitor market trends, competition, and consumer behavior; apply category management and space optimization best practices at scale.

• Uphold union agreements (CBAs), lease obligations, and company policies; ensure audit readiness and regulatory compliance.

Qualifications

Education & Experience:

• Bachelor's degree in a related field (preferred; may count for 2 of the 8-year requirement).

• 8+ years of progressive retail operations experience, including 3+ years in multi-unit leadership.

• Demonstrated success owning P&L, leading large teams, and delivering results across portfolios exceeding $20M in revenue and 20+ stores.

Technical Skills

• Advanced P&L management, budgeting, and KPI analysis (sales/margin, labor planning, inventory turns, shrink, conversion, NPS).

• Proficiency with retail and workforce systems: MIV, CrunchTime, Kronos/UKG (or similar).

• Expertise in inventory control, demand planning, receiving, and vendor management.

• Strong knowledge of category management, planogram execution, and visual merchandising standards.

• Fluency in MS Excel and data-driven reporting; comfort with dashboards/BI tools (preferred).

• Working knowledge of union environments, CBAs, lease obligations, and ACDBE/DBE partnership requirements.

Key Competencies

• Strategic Leadership: Sets vision, translates strategy into action plans, and scales best practices across large portfolios.

• Financial Acumen: Interprets P&L and KPIs to drive margin expansion, cost control, and profitable growth.

• Operational Excellence: Builds process discipline, audit readiness, and continuous improvement mindsets.

• Stakeholder Influence: Engages landlords, brands, unions, and ACDBE partners with credibility and solutions orientation.

• People & Culture: Develops leaders, drives engagement, inclusion, and high performance through coaching and accountability.

• Decision Quality: Solves complex problems under time pressure with data-informed judgment.

• Communication: Tailors messages across all levels; simplifies complexity and aligns teams to goals.

• Change & Technology Enablement: Leads adoption of new systems and processes to improve efficiency and customer outcomes.

Schedule & Reporting

• Reports directly to the Vice President of Retail Operations.

• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure coverage and performance.

• Weekend and holiday availability required based on business needs.

• Regular on-site presence across store locations to maintain standards, coach leaders, and engage frontline teams.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

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