Director of Sales Operations

Aurohealth LLC is a pharmaceutical company that develops, manufactures, markets and distributes store brand Over the Counter (OTC) products. Our mission is to develop as many OTC products for the US retail market providing a consistent and reliable supply, at a fair price, and of the highest quality. We are very customer focused organization that continuously seeks ways to be a reliable source for our customer’s needs.

Our targets include Rx to OTC switch molecules, ANDA & Monograph OTC products in various dosage forms / formats solids (tablets, capsules, soft gels), liquids, semi solids & nasal sprays. Our FDA approved manufacturing sites are located in USA & India.

The Director of Sales Operations owns the development of scalable processes, governance frameworks, and performance metrics while partnering with executive and cross‑functional leaders across Sales, Supply Chain, Operations, Marketing, IT, and Finance. This role serves as a strategic advisor to leadership, translating commercial strategy into operational excellence and ensuring consistent delivery across all customer channels.

• Proactively identify operational risks and implement mitigation strategies. (Identify potential risk during “kick off” meetings from an on boarding perspective)
• Drive continuous improvement initiatives tied to efficiency and customer satisfaction. (manual order & inventory transfer improvements)
• Build a high‑performing, customer‑centric culture focused on accountability and continuous improvement. (Providing team support & coaching on escalated issues)
• Own and execute the sales Operations strategy aligned to profitability and growth objectives
• Translate commercial strategy into operational capabilities that support customer acquisition, retention, and expansion (On boarding review)
• Act as a strategic advisor to senior leadership on operational readiness and customer growth opportunities
• Direct operational processes supporting order management, fulfillment prioritization, inventory alignment, and customer communication. (Daily review of order status & shipments)
• Partner with Supply Chain to address inventory constraints, discontinuations, cuts, and exceptions while protecting customer experience and revenue. (Routine meetings sales & Cross functional teams)
• Build and maintain strategic relationships with customer replenishment teams to resolve discrepancies and optimize day‑to‑day business practices. (Routine meetings w/Supply Chain)
• Serve as executive sponsor for EDI implementations and onboarding new customers (Ongoing)
• Define, own, and report on Sales Operations, service levels, order accuracy, content timeliness, customer scorecards, and revenue leakage. 
• Establish executive reporting to provide transparency into operational performance and risks. 
• Identify root causes of performance gaps and lead corrective action plans with measurable outcomes. (Process improvements & RJW/3PL analysis)
• Ensure audit readiness and adherence to internal controls, policies, and procedures. (SOP initiations & revisions)

• Must have Oracle or equivalent current experience
• Must have strong technical skills in customer service.
• Must have a working knowledge of PC Windows, Microsoft Word and Excel – as well as 10-key experience
• Strong interpersonal and public relations skills.
• Excellent verbal skills, able to work cross functionally 
• Good organizational and problem-solving skills.
• Excellent leadership abilities.

• Must have a 4 year college degree.
• Minimum of  7+ years of experience in Sales operations or related marketing field. Management experience preferred. Preferably in CPG or Pharmaceutical industries