Director of Security, Safety & Risk Management

POSITION SUMMARY

Develops, implements, and oversees comprehensive security, safety, and risk management programs across Spokane Tribe Resort & Casino operations. This position protects guests, team members, assets, and property while maintaining regulatory compliance and upholding the highest standards of guest service. The Director leads a multi-disciplinary team and collaborates across departments to create a safe, secure environment that enhances the guest experience.

KEY RESPONSIBILITIES / DUTIES

1. Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
2. Provide exceptional guest service throughout all interactions.
3. Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities.
4. Develop, implement, and maintain comprehensive security protocols and standard operating procedures governing access control, patrol operations, incident response, and property perimeter security.
5. Direct day-to-day security operations for gaming floors, cash handling areas, entry/exit points, and property perimeters; oversee security technology, including access control, alarm systems, and security communications.
6. Direct investigations related to criminal activity, policy violations, and regulatory compliance issues; oversee evidence handling and required documentation.
7. Serve as liaison with the Spokane Tribal Gaming Commission, law enforcement, and applicable local, state, and federal regulatory agencies.
8. Identify, assess, and mitigate operational, financial, and reputational risks; conduct regular risk assessments and develop mitigation strategies.
9. Develop and implement crisis management and business continuity plans; coordinate with the General Manager, insurance carriers, and legal counsel on premises liability and guest incident matters.
10. Develop and enforce property-wide safety procedures, ensure OSHA compliance, and implement injury prevention programs; investigate guest and team member incidents and implement corrective actions.
11. Lead the property emergency response team; coordinate and drill emergency response plans, including evacuation, active shooter, and natural disaster preparedness; maintain safety equipment, including AEDs and first aid stations.
12. Hire, train, schedule, and manage performance of security personnel; mentor and develop the departmental supervisory team, manage the departmental budget, implement performance metrics, and participate in STRC leadership meetings and strategic planning.
13. Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities.
14. Create, maintain, and facilitate a positive and safe work environment; promote healthy team member relations and report concerns to appropriate personnel.
15. Perform other duties as assigned.

Education & Experience

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related field. Extensive casino security senior management experience may be considered in lieu of the education requirement.
• Minimum eight (8) years of progressive security and safety management experience, including at least five (5) years in a leadership role. Casino experience preferred.
• Law enforcement, military, or comparable senior security management background highly desirable.
• Willing and available to work varied schedules, including nights, weekends, holidays, and special events. (standard)
• Must be available to respond to emergency situations 24/7.

Skills, Abilities & Competencies

• Communicate effectively with guests, team members, and external contacts. Read, write, and speak English fluently.
• High level of integrity, discretion, and commitment to confidentiality.
• Maintain a positive, professional, and productive demeanor
• Move efficiently throughout the work area.
• Comprehensive knowledge of gaming regulations, internal controls, and compliance requirements.
• Expert understanding of modern security technologies and access control systems.
• Proven experience with risk assessment methodologies, mitigation strategies, and business continuity planning.
• Strong background in investigations and evidence handling; knowledge of OSHA regulations and workplace safety programs.
• Understanding of financial controls and cash handling procedures.
• Exceptional leadership ability with proven experience managing large, diverse teams.
• Strong analytical thinking, problem-solving, and project management skills.
• Ability to remain calm and decisive during crises and high-pressure situations, including de-escalation of potentially volatile situations

Obtain and maintain a valid gaming license with the Spokane Tribal Gaming Commission.