Director of Security

Overview

This position is responsible for ensuring the security and safety of guests, employees, and company assets. Oversees and directs the Security departments at all properties, including but not limited to; providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental operations and policies are monitored and conducted efficiently and effectively. Also ensures effective tactical and strategic budget development and implementation; interfaces with other departmental and operations personnel to communicate and/or coordinate with those individuals to enhance overall company profits. The position is responsible for development of all training programs for all levels of security, and partners as a liaison with external law enforcement.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be at least 21 years of age.
• Requires Bachelor's Degree in Business Administration, Criminal Justice or a related area from a four-year college or university plus seven (7) or more years of progressively responsible leadership experience in gaming security.
• An equivalent combination of minimum qualifications plus military operations, or Law Enforcement may be considered.
• Armed Security, CPR/AED/First Aid instructor certifications required.
• Demonstrated advanced knowledge of casino surveillance and security technologies, including CCTV systems, access control platforms, alarm and intrusion detection systems, video management software, and incident reporting systems, with the ability to effectively oversee, evaluate, and optimize security operations in a highly regulated gaming environment required.
• CLEET Security Officer or FLETC certification is required (or certification of completion from a full-time or reserve police academy).
• CPP, PCI, or PSP certifications preferred.
• A Master's Degree is preferred.
• Certification as a firearms instructor is preferred.

Responsibilities

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with the members of the applicable team as required.
• Maintains a strong relationship with local law enforcement for enhanced communication and cooperation.
• Recommends to executive management all aspects of the operations concerning security issues.

DEPARTMENT OPERATIONS:

• Protects, manages, and audits access control systems and restricted areas.
• Works closely with the surveillance department.
• Documents and manages security incidents.
• Accesses risks and ensures continuous process of identifying vulnerabilities.
• Allocates appropriate resources to ensure that projects, enhancements, and support is/are completed within committed time, scope, and budget.
• Ensures assigned staff accurately prepare detailed daily, weekly, and monthly operating reports as needed.
• Continuously analyzes operations and recommends improvement, and effectively relates ideas for improvements, as well as soliciting employee input.
• Evaluates and provides recommendations for relevant contracts in accordance with authority.
• Provides the direction to ensure effective tactical and strategic plans are implemented and designed to maximize both short- and long-term operating profitability.
• Provides support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
• Ensures appropriate number of qualified employees are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
• Responsible for the selection, training, and performance evaluation of all assigned staff. May recognize, reward, discipline, promote, and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority.
• Visits workspaces, break areas and other work shifts to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
• Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards.
• Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• Develops and implements staffing plans, training policies, and procedures designed to enhance area of responsibility and guest service standards while maintaining fiscal responsibility.
• Develops and implements staff development plans for those employees who display the necessary skills, motivation, and attitude to grow within the company.
• Provides leadership in the following areas: detainment, reporting, communications, investigations, keeping assets secure, how to properly handle hostile guests, and dealing with emergency situations to expedite operating procedures.
• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes, and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations, and established controls.
• Continually evaluates means and methods of operations within the area of responsibility to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.
• Develops and directs implementation of policies and procedures for security matters and ensures consistent company-wide application thereof.
• Designates manpower levels for each functional area.
• Develops and submits for approval annual property or departmental operating budget and justification assessments.
• Monitors and ensures expenses remain within operational projections or approves variances as may be necessary to ensure services are maintained or enhanced within the area of responsibility.
• Creates and adjusts performance standards, measures, and changes in procedures within area of responsibility for increased efficiency, and internal/external guest service.
• Provides timely and accurate analysis of related statistics, analytical reports, and related operating expenses that will ensure the area of responsibility functions in an effective, efficient, and profitable manner.
• Makes recommendations on staffing and recruitment needs including succession planning for managerial, supervisory, and other personnel.
• Ensures that cost-effective training and development plans are implemented to meet existing and future job skill requirements.
• Performs all other related and compatible duties as assigned.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

REGULATORY COMPLIANCE:

• Monitors all relevant activities within the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.
• Identifies legal requirements and government reporting regulations affecting area of responsibility and ensures policies, procedures and reporting are in compliance.
• Reviews industry publications and monitors pending legislation and regulations to determine impact of new developments on programs within area of responsibility.
• Ensures compliance with all security policies and any applicable Federal, State, or tribal requirements for security operations in the Company.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.
• Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are required.
• Requires knowledge of fiscal programming and budgeting processes necessary to manage and to ensure that budget constraints and program timelines are met.
• Requires knowledge and experience with effective leadership techniques, financial reporting/analysis, and cost-benefit analysis.
• Requires abilities to read, write, speak, and understand the English language; and read the most complex of documents including journals, industry-specific publications, and legal documents.
• Perform advanced mathematical computations up to and including probability and statistics.
• Protect the Company's value by keeping information confidential. Follow written and verbal instructions.
• Ability to effectively present information to executive management, public groups, and/or Boards of Directors. Establish and maintain positive relationships with other executive level staff, managerial and supervisory staff, employees, and the public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of and ability to successfully apply project-management techniques preferred.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence, and presentations to senior leadership as required.
• Utilize MS Office products at intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities. Define problems, collect data, establish facts, and draw valid conclusions.
• Travel locally, regionally, or out-of-state as needed and/or at short notice.
• Must be willing and able to work nights and weekends.
• Maintain physical condition and stamina appropriate to performance of assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and maintaining personal networks.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 30 pounds.
• Ability to drag, push, or pull up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is typically performed within an office and casino setting.
• Regularly uses personal computer systems and/or other devices to effectively perform job functions.
• Exposure to second-hand smoke.
• Ability to work 40+ hours per week to support a 24/7 operation.
• Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work night and weekends required.
• The noise level in the work environment is moderate to high.
• The employee may be exposed to blood/bodily fluids.
• The employee may be exposed to chemicals and hazardous material.
• The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.