Director of Service — Focused Property Inspections | North CarolinaFull-time | NC Home Inspector license required
You already know how to inspect a house. This role is about what comes next.
Focused Property Inspections is a veteran-owned inspection company operating in Maine, New Hampshire, and North Carolina, founded by a Certified Master Inspector with 30 years in the field. Our NC team is growing and we need a leader to own the quality of everything that goes out the door.
What you will do
- Lead, train, and coach the NC inspection team
- Establish and maintain new client & agent relationships
- Own report quality through audits and on-site evaluations
- Build the QA program, the SOPs, and the training tools, then teach the team to use them
- Monitor ISN for 24-hour report delivery and hold the team to it
- Handle client concerns that require field intervention, start to finish
- Run weekly accountability meetings and report metrics to leadership
- Perform inspections to cover gaps and emergencies
- Track NC licensure board rules and update our procedures when they change
What we are looking for
- Active NC Home Inspector license in good standing
- Real inspection volume and the ability to defend a finding to anyone
- Someone who enjoys teaching and developing people
- Self-managing, detail-driven, and calm in confrontational conversations
- Comfortable reading data and acting on it
- Willing to work in the field when the schedule demands it
Preferred: WDIR and radon credentials, septic experience, CMI or CPI, supervisory or training background, ISN & Spectora familiarity.
Focused Property Inspections is an equal opportunity employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.