About The Role:
Lendmarq is seeking an experienced Head of Core Servicing & Special Servicing to lead the strategy, operations, and performance of the company's loan servicing platform throughout the entire loan lifecycle. This executive will oversee both Core Servicing, including customer service, investor reporting, and subservicer oversight, and Special Servicing, including delinquency management, loan modifications, foreclosure oversight, bankruptcy management, REO disposition, and asset recovery. The successful candidate will establish best-in-class servicing practices, develop scalable processes, implement performance metrics, and lead cross-functional initiatives that enhance the borrower experience while maximizing portfolio performance and minimizing credit losses. This role partners closely with Originations, Finance, Legal, Capital Markets, Asset Management, Technology, and Executive Leadership
What You'll Do:
- Lead all day-to-day loan servicing operations from boarding through payoff.
- Oversee payment processing, escrow administration, customer inquiries, payoff processing, draw management, and servicing transfers.
- Ensure compliance with all federal, state, investor, and internal servicing requirements.
- Develop servicing policies, procedures, and quality control standards that support operational excellence.
- Monitor servicing KPIs.
- Working closely with the technology team, drive automation, workflow improvements, and technology enhancements to improve servicing efficiency and scalability.
- Oversee vendor relationships including sub-servicers, inspection vendors, and servicing technology providers.
- Ensure accurate investor reporting, portfolio reporting, reconciliations, and servicing data integrity.
- Develop and execute strategies for managing delinquent, distressed, and non-performing loans.
- Oversee loan modifications, extensions, forbearance agreements, restructurings, repayment plans, and negotiated resolutions.
- Direct foreclosure, bankruptcy, deed-in-lieu, short sale, and REO management activities.
- Partner with legal counsel to manage litigation and foreclosure timelines while maximizing recoveries.
- Establish recovery strategies that balance borrower outcomes with portfolio performance.
- Build, mentor, and develop high-performing Core and Special Servicing teams.
- Establish departmental goals, service standards, productivity metrics, and performance expectations.
- Lead cross-functional initiatives that improve servicing operations and customer experience.
- Collaborate with executive leadership on servicing strategy, portfolio performance, staffing, and technology investments.
- Foster a culture of accountability, continuous improvement, operational excellence, and exceptional borrower service.
Qualifications:
- Bachelor’s degree in real estate, Finance, Economics, Business, or a related field.
- Minimum 8 years of progressive servicing experience including full servicing life system.
- Extensive knowledge of loan servicing operations, payment processing, escrow administration, investor reporting, and servicing compliance.
- Demonstrated expertise in loan workouts, restructurings, modifications, foreclosures, bankruptcies, REO management, and asset recovery.
- Ability to assess risk, develop recovery strategies, and drive outcomes in high-pressure or time-sensitive situations
- Experience collaborating with legal counsel, investors, and internal stakeholders to execute resolutions
- Excellent analytical, negotiation, and communication skills with executive-level presence
What We Offer:
We believe in supporting our employees both professionally and personally. Our comprehensive benefits package includes:
- Health Insurance – Robust medical coverage with costs primarily covered by the employer.
- 401(k) Retirement Plan – Plan for your future with our retirement savings program.
- Commuter Benefits Program – Save on your daily commute with pre-tax transportation options.
- Employee Assistance Program (EAP) – Access free and confidential support for personal or professional challenges.
- Financial Wellness Resources – Tools and guidance to help you reach your financial goals.
- Paid Time Off – Enjoy 15 days of PTO annually, plus company-observed holidays.
- Sick Leave – Take care of your health with 5 paid sick days per year.