Access Authorization, Accounting, Accounts Receivable, Accounts Receivable Management, Analysis Skills, Billing, Budget Forecasting, Budgeting, Business Writing, Cash Management, Credit and Collections, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Data Collection, Data Mining Software, Equal Employment Opportunity (EEO), Finance Software, Financial Aid, Financial Compliance, Government Regulations, High School Diploma, Higher Education, Information Technology & Information Systems, Information Technology/Systems Audit, International Tax, Leadership, Maintain Compliance, Microsoft Office, Operational Strategy, Operations, Operations Management, PCI, Payment Processing, People Management, Performance Goal Setting, Performance Metrics, Policy Implementation, Presentation/Verbal Skills, Procedure Development, Publications, Recreation, Registrar, Regulations, Reporting Skills, Request for Proposals (RFP), Revenue Recognition, Scholarship, State Laws and Regulations, Strategic Accounts, Strategic Planning, Student Loans, Student Services, Time Management, Tuition Fees, Writing Skills
Job Details
Position Information
Posting Number 20270002EX Job Title Director of Student Accounts Number of Vacancies 1 About Murray State
Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University.
About Murray State Benefits
Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information.
Equal Opportunity Employment
Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply.
Type of Employment Regular Full-Time If Part Time, Enter Hours Per Week Work Location Murray, KY Employment Term 12 Months Position Type Staff - Exempt (Monthly) Department Student Account Services Summary of Job Duties and Responsibilities
The Director of Student Account Services provides strategic leadership, operational oversight, and customer service management for all student account operations. This position is responsible for student billing, collections, payment processing, refunds, financial compliance, and the administration of student account policies and procedures.
- Responsible for student tuition and fee billing and collections, departmental receivables, deposit of all University receipts, and cash controls, in accordance with established procedures and State Regulations.
- Perform routine day-to-day tasks to ensure smooth and efficient operation of the department.
- Responsible for the coordination and supervision of activities for this department.
- Responsible for the publication of student fees.
- Responsible for the coordination of various Requests for Proposals for the Student Account Services area.
- Responsible for the update and maintenance of the billing, cash, and loan management applications.
- Responsible for Banner AR Security, including authorization with Information Systems, auditing access, and ensuring changes are processed timely.
- Assist in coordination of Racer One Stop.
- Serve as representative on university committees.
- Counseling with parents and students concerning financial aspects of their education.
- Speaking at various events on the cost of attending MSU and methods of payments.
- Responsibilities include daily operations, oversight and staff supervision, and implementing aid programs that support student access and retention in higher education, assuring compliance with federal, state and institutional policies and regulations.
- Work directly with the university auditors on the general purpose audit for the university and the A-133 audit for the university.
- Responsible for PCI compliance and coordination with Information Systems to maintain compliance.
- Responsible for managing multiple cohorts of tuition and fees.
- Responsible for coding of tuition rules and fees in the student system.
- Responsible for oversight of third party billing of the university.
- Responsible for oversight of all state tuition waiver programs.
- Responsible for oversight of ecampus, Shandong and dual credit billing.
- Develop, implement and maintain policies and procedures governing student account operations.
- Monitor accounts receivable and aging reports; develop strategies to improve collections and reduce outstanding balances.
- Collaborate with Financial Aid and Scholarship to coordinate the timely application of financial aid awards and refunds.
- Partner with the Registrar to ensure accurate enrollment and tuition assessment.
- Develop departmental goals, performance metrics, and service standards.
- Prepare reports and analyses for senior leadership regarding student receivables, collections, and operational performance.
- Develop and manage the department's operating budget.
- Assist in preparation for the institution's budget forecast for tuition and scholarship and discounts during the annual budget process.
- Responsible for 1098T reporting.
- Responsible for international scholarship information and applying international tax to students accounts monthly.
- Other duties as assigned.
Minimum Education Requirements
- Bachelor's degree. A degree in higher education, business, or finance is highly preferred.
Minimum Experience and Skill Requirements
- Five years of progressively responsible experience in accounts receivables and/or accounting management.
- Five years of supervision of staff.
- Experience working with federal requirements for student loans, cash draws and compliance.
- Must be bondable.
- Knowledge of recognition of revenue and accounts receivables.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, students, parents, and the general public.
- Possess strong analytical abilities. Must be able to define problems, collect data, establish facts and draw valid conclusions.
- Must be proficient in MS Office Suite, as well as general systems applications.
Preferred Education and/or Experience Qualifications
- Master's Degree
- Experience with collections and a developed relationship with enrollment management areas.
- Hands on experience with Banner and Touchnet applications.
- Working knowledge of Monarch data mining software.
- Experience working in a Bursar's office in Higher Education.
Physical Demands Work Hours Hourly Rate/Annual Salary Staff Grade 121
Posting Details
Posting Date 07/17/2026 Closing Date 08/07/2026 Open Until Filled No Special Instructions to Applicants
Along with the application, the following items must be included:
- Letter of application
- Resume
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- What is the highest level of education attained?
GED
High School Diploma
Associates Degree
Bachelors Degree
Masters Degree
PHD
- Please describe your previous experience.
(Open Ended Question)
Documents Needed to Apply
Required Documents
Optional Documents