Director of Student Support Services (TRIO)

Bargaining Unit: OPAP

Grade: VII

Salary: Exempt

Application Deadline: Open Until Filled

Priority Screening: May 8, 2026

Position Overview:

The Director of Student Services (trio) is a highly responsible administrative position that manages and plans the departments activities, prepares the departmental budget, and supervises the departmental personnel and programs.

The Director of Student Services (TRIO) is responsible to the Dean of Enrollment Management & Student Success for the supervision and continuing assessment of all services and support activities designed to assist the projects student population. The Director will oversee two federally funded grant projects that consist of students who are high-risk, low-income, disabled, and/or first-generation college students in need of academic support. The Director is also responsible for the management and planning of departmental activities, the preparation of the departmental budgets, and the supervision of departmental personnel and programs.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description

Key Responsibilities:

• Manage the day to day functions of the staff and ensure operations are running efficiently.
• Provide supervision and assessment of all services and support activities offered by the department.
• Develop and implement effective strategies that are in line with the Colleges overall goals and mission.
• Builds and maintain working relationships with many external individuals and institutions and represent the College at functions in a professional manner.
• Assist employees of the College with concerns relating to the department.
• Plan and administer the budget of the department and ensures the department is operating with-in the budget
• Collaborate with other departments on projects to promote the College and the services offered by the department.
• Provides a team-oriented atmosphere and works to further the goals of the organization.
• Performs other related duties as required and assigned.

Additional Duties:

• Direct and supervise the Student Support Services Projects to ensure provision of supportive services to program participants.
• Recruit and evaluate staff including establishing hours for staff and approving all leave requests and overtime needs in accordance with College policies, and make recommendations for promotion.
• Assess the eligibility of and select students for the projects.
• Plan for continued development of the projects; develop long-range programming and staffing needs including contingency plans for financial curtailments.
• Maintain effective communications with and coordinate efforts with other College offices working on student admission, counseling, financial aid and academic instruction.
• Disseminate information on trends and directions in the improvement of learning for the under prepared and disadvantaged student.
• Prepare program budget, performance, and fiscal reports as required.
• Conduct ongoing evaluations, including monitoring of the progress of all students, prepare summary evaluation reports, and submit annual report to grantor as required. Furthermore, prepare special reports relating to student support services.
• Design and participate in educational experiences, cultural and career workshops, and seminars for program participants.
• Serve as student advocate and academic advisor for high-risk students.
• Attend workshops, training conferences, seminars and other activities promoting innovation for the benefit of students and staff.

Minimum Qualifications:

• Bachelors degree in, Counseling, Education or related field;
• At least three years of experience leading programs focused on educational access and opportunity for low-income, first generation, or students with disabilities; At least 2 years of experience supervising staff.
• At least two years' experience working in a College setting

And

• Commitment to community college goals and objectives of providing quality programs and services for culturally, socio-economically, ethnically, and academically diverse students and students with disabilities; personal qualities to work effectively and with sensitivity in a multicultural environment; awareness of and commitment to the needs of non-traditional and/or re-entry students with diverse abilities and interests.

Salary:

A starting salary of $67,600 with an excellent benefits package. This position is contingent upon adequate funding.

Additional Information

SUNY Ulster offers a competitive benefits package including medical, dental, and vision, life insurance, NYS or SUNY TIAA Retirement Plan, SUNY Perks, tuition waivers, including dependent waivers, and tuition assistance.

In addition, OPAP-covered members receive, on an annual basis: 24 vacation days, 12 sick days, 6 personal days, and 12 holidays including 3 floating holidays. In addition, the College is closed on the day prior to Thanksgiving, and between December 26 - January, 1, known as the Holiday Curtailment.

Application Process:

The position is open until filled. However, to ensure consideration, application materials should be received via email by May 8, 2026 at 4:00 pm EST to be given priority consideration. Applications received after the deadline are not guaranteed to be reviewed. SUNY Ulster reserves the right to close, continue, cancel, postpone or restart the recruitment at any time.

Applicants must submit the following materials to be considered for the position:

• Resume or CV
• Cover letter which discusses your qualifications and interest in the position
• Contact information for 3 professional references

Please submit only materials requested. All documents included in your application file become the property of the College. Applicants who fail to submit all required materials will not be considered.

We invite you to be part of a dedicated community of learners in an academic department that puts students first. Please go to the SUNY Ulster website for additional campus community information.

SUNY Ulster is an Affirmative Action/Equal Opportunity Employer. The college encourages applications from all qualified applicants. This position is contingent upon adequate funding. Offer and assignment of employment is subject to verification of all information provided on the employment application, credentials, transcripts, fingerprint check, verification of the right to work in the United States and all other required pre-employment conditions are met.

Applicants who are protected under the Americans with Disabilities Act and who, due to a disability, require accommodations for completing the application process, testing (if required for the position), or the interview, should notify the Human Resources Office 10 working days before the accommodation is required.

Neither the smoking of tobacco (nor other substances) nor the use of electronic vaporizers is permitted on the campus grounds.

SUNY Ulster does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews. All interviewing costs incurred will be the responsibility of the applicant. Meeting the minimum qualifications does not guarantee an interview. Internal applicants are not guaranteed an interview.

Conditions of Employment

Employment with SUNY Ulster is not complete or official until applicants meet all pre-employment requirements, and the Board of Trustees has approved. Offer and assignment of employment is subject to verification of all information provided on the employment application, fingerprint check, verification of the right to work in the United States and all other required pre-employment conditions are met.

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