Director of Talent Operations
Position Summary
We are seeking a strategic and execution-oriented Director of Talent Operations to lead and optimize talent operations across a rapidly growing, multi-unit fitness organization. This leader will oversee the systems, processes, analytics, and operational infrastructure that support the full employee lifecycle across a large, distributed workforce.
The Director will partner closely with Human Resources, Operations, Talent Acquisition, Learning & Development, and senior leadership to build scalable talent programs, improve workforce performance, and ensure the organization has the people, processes, and capabilities needed to support continued growth.
Key Responsibilities
- Lead the development and execution of enterprise-wide talent operations strategies aligned with business growth and organizational objectives.
- Oversee talent processes across the employee lifecycle, including workforce planning, onboarding, performance management, career development, succession planning, and retention.
- Develop scalable systems, processes, and operating standards that improve the efficiency and effectiveness of HR and talent operations across a multi-location environment.
- Partner with Talent Acquisition and field leadership to develop workforce planning strategies, staffing models, and recruiting priorities based on business needs.
- Establish and monitor talent KPIs, dashboards, and reporting to identify trends, measure performance, and drive data-informed workforce decisions.
- Analyze employee turnover, engagement, retention, staffing levels, internal mobility, and other workforce metrics to identify opportunities for improvement.
- Lead initiatives designed to improve employee retention, manager effectiveness, employee engagement, and overall organizational performance.
- Partner with Learning & Development to identify capability gaps and develop programs that strengthen leadership pipelines and operational talent.
- Develop and maintain talent policies, procedures, and best practices that ensure consistency across corporate and field operations.
- Collaborate with Operations leadership to understand workforce challenges and implement practical, scalable talent solutions across clubs and markets.
- Support organizational design, succession planning, and internal talent development initiatives to build a strong leadership pipeline.
- Lead cross-functional talent projects, including HR technology implementations, process improvements, workforce analytics, and organizational initiatives.
- Ensure talent programs and processes are consistently executed while maintaining compliance with applicable employment laws and company policies.
- Serve as a strategic advisor to senior leadership on workforce trends, organizational effectiveness, and talent-related business opportunities.
- Lead, develop, and mentor members of the talent/HR operations team.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
- 7+ years of progressive experience in talent operations, HR operations, talent management, or a related discipline.
- Experience supporting a large, multi-unit, geographically dispersed workforce; fitness, hospitality, retail, restaurant, healthcare, or franchise environments strongly preferred.
- Demonstrated experience building and scaling talent processes across a rapidly growing organization.
- Strong understanding of workforce analytics, talent management, performance management, employee engagement, and retention strategies.
- Experience working with HRIS, ATS, talent management, and workforce analytics platforms.
- Strong analytical capabilities with the ability to translate workforce data into actionable business recommendations.
- Proven ability to influence senior executives and collaborate effectively with field and corporate leadership.
- Strong project management and change management skills.
- Highly organized, commercially minded, and comfortable operating in a fast-paced, high-growth environment.
Leadership Profile
The ideal candidate is a strategic HR operator who can also execute. They should be comfortable moving between enterprise-level talent strategy and the day-to-day realities of supporting a large field organization. The successful leader will bring a data-driven approach, strong business acumen, and a track record of building scalable people infrastructure in a growth-oriented, multi-location environment.
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