Director of Training

Who We Are: Overview:

Location: NYC, 50% travel 

 

We Are Lucky Strike Entertainment.  

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time. 

Summary 

As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift. 

What You'll Do 

• Own the field manager training strategy, from in-center training through ongoing development 

• Build and update in-center training plans as brand standards, systems, and priorities change 

• Roll out new training programs to the field and ensure adoption 

• Partner with multi-unit leaders to track completion and close training gaps 

• Schedule, facilitate, and oversee in-person manager training classes 

• Improve manager retention through strong onboarding and clear development paths 

• Create and update training content quickly when company priorities shift 

• Lead, coach, and develop a team of Trainers, and oversee the Training team's budget 

• Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business 

• Travel to centers and training sessions to see training in action and support field leaders 

What You'll Bring 

• Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage 

• Track record of building and rolling out training programs that improve field performance and consistency 

• Experience with learning management systems (LMS), including content, assignments, and completion tracking 

• Experience leading and developing a team of Trainers 

• Strong facilitation skills, with comfort leading in-person classes for managers at all levels 

• Ability to build credibility with multi-unit leaders and corporate teams 

• Strong project management skills, juggling many priorities and deadlines 

• Willingness to travel up to 50% and work some nights, weekends, and holidays 
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What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave, and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Benefits:

The pay range for this position is $120,000 - $130,000 per year, depending on qualifications

 

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits