Director of Warehouse Operations

Director of Warehouse Operations (3PL)
Our client, a growing third-party logistics (3PL) provider in the Dallas/Fort Worth area, is hiring a hands-on Director of Warehouse Operations to lead day-to-day warehouse operations in a multi-customer environment. This leader will drive safety, service, and operational performance while building strong relationships with customers and internal teams.

Director of Warehouse Operations Responsibilities:

• Lead daily warehouse operations across shipping/receiving, dock activity, inventory flow, and storage utilization.
• Supervise and develop warehouse leaders and hourly associates; ensure staffing plans support customer demand.
• Partner with customers to ensure service expectations are met and issues are resolved quickly and professionally.
• Oversee Warehouse Management System (WMS) execution, process compliance, and accurate inventory transactions.
• Build, maintain, and enforce SOPs and standard work; conduct audits and implement improvements.
• Manage performance to KPIs (productivity, accuracy, on-time shipment, quality) and drive corrective action using data and root-cause analysis.
• Coordinate with internal stakeholders to support operational changes, onboarding of new accounts, and growth initiatives.
• Assist with vendor/partner coordination to support flexible staffing and service requirements.

Director of Warehouse Operations Qualifications:

• 8+ years of progressive warehouse leadership experience with direct people management.
• 3PL experience required (multi-customer warehousing with service-level commitments).
• Strong working knowledge of WMS-driven warehouse operations and inventory control practices.
• Proven ability to manage in a fast-paced environment and lead teams through shifting priorities.
• Strong communication skills with the ability to work effectively with customers and internal teams.
• Comfortable using operational metrics to drive performance and continuous improvement.

Director of Warehouse Operations Preferred (Nice to Have)

• Bachelor's Degree
• Experience supporting customer onboarding, start-ups, or site expansions.
• Lean / continuous improvement training or practical application.
• Experience in regulated or compliance-driven warehouse environments

Location / Schedule

• On-site role in the Dallas/Fort Worth area.

• Medical Benefits – Employer pays large portion
• Voluntary Dental Benefits
• 401K
• Vacation – 10 days/year on an accrual basis
• Sick days – accrued at a rate of ½ day per month/year
• Standard Holiday pay
• STD, LTD, and Death Benefit provided by the employer
• Strong growth opportunities and growth paths with the company
• Performance based bonus