Director, Operating Effectiveness Principal

We are seeking a Director of Organizational Effectiveness to serve as a trusted strategic partner to the Vice President of Product and Delivery. This role combines chief of staff leadership, organizational transformation, change management, executive communications, and employee engagement to help drive alignment, execution, and organizational performance across a complex technology organization.

The ideal candidate is a highly influential leader who excels through collaboration rather than formal authority, effectively navigating ambiguity while turning strategy into measurable business outcomes.

Key Responsibilities:

Organizational Transformation & Change

• Change strategy
• Stakeholder management
• Adoption planning
• Transformation leadership
• Readiness assessments

Culture, Engagement & Leadership Enablement

• Engagement programs
• Executive communications
• Town halls
• Feedback mechanisms
• Leadership coaching

Strategic Operations & Chief of Staff

• Strategic planning
• Leadership team governance
• Executive communications
• Action tracking
• Business reviews

Minimum Qualifications:

• Bachelor's degree required
• 10+ years of experience in consulting, strategy, program management, organizational effectiveness, change management, chief of staff, or related leadership roles.
• Experience supporting executive-level leaders and leadership teams.
• Proven success leading complex organizational transformations and enterprise initiatives.
• Strong experience developing executive communications and presentations.

Additional Desired Qualifications

• Experience within healthcare, technology, operations, or highly matrixed organizations.
• Formal change management certification (Prosci, CCMP, or equivalent).
• Experience supporting large-scale organizational redesign, mergers, integrations, or transformation programs.
• Exceptional executive presence and written communication skills.
• Strong facilitation and stakeholder management capabilities.
• Experience navigating ambiguity and competing priorities.
• Proven ability to build trusted relationships across all organizational levels

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.