Director Operations - Jefferson Primary Care & Ambulatory Physician Practices (East Region) - Southern New Jersey

Job Details

The Director of Operations Primary Care & Ambulatory Physician Practices - JMG oversees the operational activities across multiple ambulatory practices within the Jefferson Medical Group (JMG). The director is simultaneously overseeing several projects, clinical initiatives, and supporting the fiscal year operating plan. The Director is an experienced operational leader who is responsible for leading and coordinating transformational local Jefferson strategies and initiatives aligned with enterprise and regional operational improvements. The Director assists the senior executives with the implementation and execution of the annual operating plan and budget while serving as both a resource and leader to achieve best practice results in key performance indicators. The Director acts as an internal consultant, responding quickly to direction from the senior executives to assess operations, identify best practices, and redesign work systems and processes to achieve higher levels of performance. The Director of Operations also supports the acquisition and onboarding of new practices, specialties and clinicians that work within the ambulatory as well as the hospital setting.

Job Description

Essential Functions:

• Oversee execution of operating plan projects and strategic initiatives to achieve regional/divisional goals. Works directly with VP on Operational Excellence initiatives.
• Project Excellence/Leadership includes identifying opportunities; defining and financially justifying projects/programs; allocating resources; launching project teams; utilizing project management and leadership principles to manage team activities; tracking project status and results; anticipating and removing barriers; developing team members.
• Leads and supports operational improvement efforts to drive operational efficiency and clinical programmatic growth. Increase Scheduled and Arrived Utilization for all Providers (above 100% scheduled and 90% arrived). Improve Interdepartmental Scheduling scores (above 70%)
• Planning, managing, evaluating, and controlling the financial performance and standards of excellence to maintain high quality services to achieve both the divisional and regional goals and objectives set forth. Provide financial projections for new provider requests and expansion of clinical services. Explain variances to budget for MTD, YTD, and Prior Year.
• Responsible for the implementation of various projects in collaboration with senior executives to ensure efficiency and quality performance indicators are met. · Providing leadership for the development of strategies while ensuring the successful implementation of tactical elements of improved patient satisfaction, enhanced quality of care, strengthen the revenue cycle, and increase operational effectiveness
• Plan, develop and execute strategic and comprehensive business development and marketing initiatives to support the objectives and goals, with specific focus on revenue enhancement, and additional market share growth through strategic relationships.
• Collaborates with Business Development, Finance, and Marketing, to develop and implement these growth initiatives, as needed.
• Works with Providers on Care Continuity & Ambulatory Referrals.
• Selects, develops, manages and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports.
• Assures that patient care objectives are met. Through collaboration, develops, allocates, and administers the budget as necessary for accomplishment of established objectives and programs. Is responsible for the department's mission statement, strategic plans, resource allocation and operational plans and policies.
• Ensures that all Federal, State, local and accreditation standards are met and maintained. Promotes and maintains own professional development.

Education & Experience Required:

• Bachelor's Degree in related field. or
• High School Diploma/GED with an additional 4 years of operations leadership experience may be substituted for the degree requirement.
• 5 years progressive experience in ambulatory operations leadership and management.

Knowledge, Skills, and Abilities Required:

• Communication/Decision Making: Strong communication, organizational skills, administrative/clinical judgement decision making. Expresses ideas and information clearly and concisely in oral and written forms.
• Teamwork: Works effectively with others toward common goal.
• Patient/Customer Satisfaction: Ensures patient/customer satisfaction by respecting confidentiality and privacy.
• Problem Solving & Decision Making: Identifies problems, considers viable alternatives and implements solutions based on analysis and sound reasoning
• Compliance with Policy & Procedures: Provides high-quality exceptional customer service and other health-related services to meet and/or exceed the needs of patients and their families.
• Creativity & Initiative: Creates and/or supports new ideas that enhance hospital/service/unit/department goals or reduce costs. Shows initiative and seeks out opportunities for improvement. Performs duties in an independent manner based on guidelines set by supervision. Cultural Sensitivity : Recognizes and respects cultural differences among co-workers and patients and responds appropriately.
• Regulatory: Must be knowledgeable of New Jersey Department of Health regulations, mandates, and ambulatory privileging/credentialing processes.
• Operational: Manages the project scope, resource requirements, political barriers, and the potential ROI while priorities projects accordingly.
• Hires, supervises, coaches, develops, and recognizes leadership staff within the scope of respective departmental oversight.
• Develops and deploys robust, executive oriented, analytics tools using QIik, Epic, and other benchmarking tools to track progress.
• Participates in divisional committees/teams to help develop and disseminate best practices.
• Engages staff and management in service and operations improvement projects.
• Communicates and shares data, reports, and best practices to increase awareness, buy-in, and recognition of improvement efforts.

Salary Range

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is eligible for an annual incentive.

Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy Medical Group, Practice, PC

Primary Location Address

101 Woodcrest, Cherry Hill, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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