Director, Outreach and Policy

Director, Outreach and Policy

Salary

$75,978.36 - $109,881.38 Annually

Location

Court Street - 26 Court Street

Job Type

Full-Time

Job Number

2026-00005

Department

Veterans Services

Opening Date

09/08/2026

Closing Date

11/10/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The Director, Outreach and Policy will be responsible for developing the Veterans' Services outreach strategies and directly managing outreach activities that promote and enhance Veterans' engagement and military affairs.

Responsibilities

• Works closely with senior management to develop communication on a variety of strategic initiatives to advance the Commission's position within the veterans and military network, as well as with the federal and state government.
• Supervises the Community Relations staff.
• Will be well-versed by the Commissioner on numerous policy and legislative-related issues. The Commissioner will determine which policies to focus on and instruct the director accordingly.
• Helps to influence the main objectives, as well as focusing on the impact of the Office of Veterans Services (OVS)'s overall outreach on the impressions of veterans and/or supporters.
• Communicates information to the public or employees, organizes outreach campaigns, and coordinates events.
• Develops and executes strategic advocacy plans, including public policy, legislative, and other outreach efforts with internal and external partners.
• Conducts research on veteran community issues to identify needs in specific areas such as housing, employment, and healthcare.
• Collaborates with non-profit organizations and city, state, and federal agencies to ensure policies are consistent with the quality of life expected of our Boston veterans and their families.
• Determines the overall strategies of the specific projects under their supervision (e.g., a PR or marketing campaign) and ensures that all internal and external communications related to them align tightly with OVS goals.
• Many of the services and benefits offered by OVS are impacted by the decisions made by the state legislature and federal government (VA, HUD, DOL). The director will be the Commissioner's liaison in these matters.
• This position prefers Veterans, and Veterans are encouraged to apply.
• Performs related duties as required.

Minimum Entrance Qualifications

• Applicants must possess a minimum of four (4) years of work experience in the field of management and community relations, with at least two (2) years in a supervisory capacity.

• Bachelors degree in a related field.

• Must have the ability to deal effectively and courteously with the general public and various governmental agencies.

• Applicants must possess strong computer skills and have proficient knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook programs).

• Applicant must have the ability to:

• Plan, organize, and actively participate in community outreach events.

• Analyze and evaluate their effectiveness.

• Prepare and present statistical data and formal reports.

• Communicate effectively both orally and in writing.

• Establish and maintain positive working relationships with the local media, press, government agencies, community organizations, and the general public.

• Bilingual is a plus.

CORI & SORI CHECK REQUIRED

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-7

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov