Director Patient & Community Engagement

''405112'',''true'',''405112'',''false'',''Submission for the position: Director Patient & Community Engagement - (Job Number: 263275)'',''false'',''405112'',''false'',''true'',''Director Patient & Community Engagement'',''263275'',''!*!The Director, Patient and Community Engagement provide strategic leadership and system-wide oversight of volunteer services, patient and family engagement, and community-facing programs across Temple University Health System (TUHS). This role advances the voice of the patient and family as a core driver of care delivery by leading the development, standardization, and integration of Patient and Family Advisory Councils (PFACs) and volunteer services across all TUHS entities. The Director collaborates with executive leadership, clinical teams, and community partners to improve the patient and family experience, strengthen community relationships, and ensure alignment with TUHS strategic priorities, regulatory requirements, and service excellence standards.

Education

Bachelor''s Degree Healthcare related field Required

Master''s Degree Healthcare Administration, Public Health, or related field Preferred

Experience

5 years experience in a leadership role in Patient Experience, Volunteer services and Patient and Family Engagement Required

General Experience with HCAHPS, CG-CAHPS, OAS-CAHPS, outpatient and patient satisfaction surveys. Required

General Experience leading Patient and Family Advisory Councils Required

General Experience in a multi-hospital health system Preferred

Licenses

Cert Patient Experience Prof Required'',''!*!The Director, Patient and Community Engagement provide strategic leadership and system-wide oversight of volunteer services, patient and family engagement, and community-facing programs across Temple University Health System (TUHS). This role advances the voice of the patient and family as a core driver of care delivery by leading the development, standardization, and integration of Patient and Family Advisory Councils (PFACs) and volunteer services across all TUHS entities. The Director collaborates with executive leadership, clinical teams, and community partners to improve the patient and family experience, strengthen community relationships, and ensure alignment with TUHS strategic priorities, regulatory requirements, and service excellence standards.

Education

Bachelor''s Degree Healthcare related field Required

Master''s Degree Healthcare Administration, Public Health, or related field Preferred

Experience

5 years experience in a leadership role in Patient Experience, Volunteer services and Patient and Family Engagement Required

General Experience with HCAHPS, CG-CAHPS, OAS-CAHPS, outpatient and patient satisfaction surveys. Required

General Experience leading Patient and Family Advisory Councils Required

General Experience in a multi-hospital health system Preferred

Licenses

Cert Patient Experience Prof Required'',''!*!

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

'',''!*!

Your Tomorrow is Here!

Temple University Hospital is a nationally respected teaching hospital on Temple University''s bustling Health Sciences Center campus. The hospital provides a comprehensive array of healthcare services both basic and complex to patients from around the corner, across the country and around the world. As the chief clinical training site for the Lewis Katz School of Medicine at Temple University, the hospital provides a dynamic environment for high-quality care, teaching, and cutting edge research.

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