Director Patient Experience

AdventHealth

Parker, CO

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JOB DETAILS

SALARY

$81,869.91–$152,262.94 Per Year

SKILLS

Academic Advice, Analysis Skills, Budget Management, Business Administration, Career Development, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Dental Insurance, Detail Oriented, Disability Insurance, English Language, Establish Priorities, Follow Through, Healthcare, Industry Standards, Interpersonal Skills, Leadership, Life Insurance, Maintain Compliance, Marketing, Matrix Management, Medical Treatment, Multitasking, Nursing, Organizational Skills, Patient Assessment, Patient Care, Patient Education, Physical Demands, Presentation/Verbal Skills, Process Improvement, Project/Program Management, Psychiatry and Mental Health, Regulations, Retirement Plan, Staff Training, Time Management, Training Tools, Vision Plan, Writing Skills

LOCATION

Parker, CO

POSTED

17 days ago

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 9397 Crown Crest Blvd **City:** Parker **State:** Colorado **Postal Code:** 80138 **Job Description:** Monitors and evaluates HCAHPS and Patient Satisfaction surveys, analyzing data to identify opportunities for improvement. Distributes patient satisfaction reports to executives, directors, and managers, recommending changes as needed. Supports and maintains tools to assist and track effective patient and team rounding. Provides guidance for patient education materials and communication tools, using patient feedback to advise leadership. Organizes and directs staff training for patient experience, enhancing professional growth through educational programs and workshops. Encourages adherence to service standards by staff and physicians, monitoring compliance across all departments. Other duties as assigned. Directs the Patient Experience Program goals, objectives, policies, and procedures in alignment with service standards. Develops and evaluates competency tools for training nurse leaders and staff, and audits nurse leader rounding. **Knowledge, Skills, and Abilities:** • Demonstrates ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. [Required] • Strong written and verbal communication skills. Able to effectively express ideas and views through public speaking, presentations, reports and professional correspondence. Ability to communicate effectively with all types of audiences. [Required] • Data-driven mindset and an aptitude for technology. Proficiency in Microsoft Office, CX and CRM software. [Required] • Exhibits in-depth knowledge of customer engagement channels and experience in a similar industry. [Required] • Exceptional collaborator, influencer and relationship builder – drives change through ideas, relationships and actions, systemic and operational issues to accelerate results. Capable of delivering a high level of customer service to internal customers and external strategic partners. [Required] • Strong organizational skills and the flexibility to adjust to changing conditions of the position. Must be able to multitask in a fast-paced work environment, excel under tight deadlines and able to remain calm under high-pressure situations. [Required] • Strong project management experience with a results-oriented focus and attention to detail. [Required] • Demonstrated ability to develop, grow and manage high-performing teams capable of delivering business results and desired outcomes. [Required] • Ability to work in a matrix-management environment to achieve organizational goals. [Required] • Ability to build rapport and work collaboratively with multi-disciplinary teams across department lines and work effectively with diverse populations. [Required] • Excellent judgement, analytical and interpersonal skills. [Required] • Ability to identify and respond to issues and risks, own and provide expedient follow through to action or resolution as applicable, communicating accordingly and appropriately. [Required] • Excellent leadership, project management, budget management, organizational and prioritization skills. [Required] • Maintains awareness of both the external and internal competitive landscape, opportunities for expansion, customer, markets and new industry developments and standards. [Required] • Exhibits an optimistic and enthusiastic attitude toward change; shows flexibility and tolerance for ambiguity and varying company culture. Knowledge of regulatory standards (Joint Commission, OSHA, Specialty Standards) strongly preferred. [Required] **Education:** • Master's [Required] **Field of Study:** • in Business Administration, Communications, Marketing, Health Care, Hospitality or related field **Work Experience:** • 5+ experience in patient/health care relations leadership [Required] **Additional Information:** • N/A **Licenses and Certifications:** • N/A **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - https://tinyurl.com/23km2677 **Pay Range:** $81,869.91 - $152,262.94 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Parker **Schedule:** Full time **Shift:** Day **Req ID:** 152572297

About the Company

AdventHealth

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