Director – Performance and Operating Results

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits. 

The Director - Performance and Operating Results will serve as a key strategic operational leader and thought partner to executive leadership, driving enterprise performance across a rapidly scaling value-based care organization. This role elevates traditional operational and financial performance management into a proactive, enterprise performance function, with responsibility for developing scalable performance management processes, actionable insights, and decision-support infrastructure.

Essential Duties and Responsibilities

• Own and continuously evolve the company’s financial and operational performance management framework, aligning metrics across clinical, operational, and financial domains.
• Partner with executive leadership to define, track, and drive accountability against key performance indicators (KPIs) tied to value-based care success (e.g., cost of care, utilization, quality outcomes, margin).
• Lead monthly and quarterly business reviews, delivering clear, insight-driven narratives and identifying risks and opportunities.
• Translate performance insights into clear actions, driving accountability and measurable improvement across markets and functions.
• Partner with Finance to support long-range planning, annual budgeting, and rolling forecasts.
• Own Medical Group staffing strategy, including budget development and executive-level partnership with market leadership to align workforce plans with performance and growth objectives.
• Develop deep expertise in unit economics and key performance drivers to deliver executive-level insights and reporting.
• Develop robust scenario modeling capabilities to inform strategic decisions and prioritization (e.g., market expansion, payer contracts, care model investments).
• Serve as a strategic thought partner to senior leaders, influencing decisions across clinical, operational, and growth functions.
• Design and implement a best-in-class operating cadence, including standardized reporting, forecasting processes, and performance reviews.
• Establish scalable dashboards, and tools to enable real-time visibility into business performance.
• Build disciplined processes for variance analysis, root-cause identification, and action planning.
• Build, lead, and mentor a high-performing team, fostering a culture of accountability, curiosity, and continuous improvement.
• Define clear roles, responsibilities, and development pathways for team members.
• Employees will be required to perform other job-related assignments as requested

In this role you may work with. . .

• Medical Group operations teams
• Executive and senior leadership
• Finance teams
• Consultants

REQUIRED Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience
• 8+ years of experience in strategic finance, FP&A, consulting, operations, or related fields
• Demonstrated success in building and scaling performance management processes in a complex, data-rich environment.
• Experience operating in highly matrixed, cross-functional environments with direct exposure to executive leadership.
• Strong leadership experience with a track record of developing high-performing teams.
• Advanced financial modeling and analytical skills; ability to translate data into strategic insights.
• Strong financial and operational knowledge and understanding of major business acumen and knowledge drivers of healthcare economic performance
• Exceptional communication skills, with the ability to influence senior stakeholders
• Ability to work in a fast-paced, fluid, and dynamic environment
• Experience working in high-growth or transformation-oriented organizations preferred

Preferred Knowledge, Skills and Experience

• Advanced degree
• Prior experience in healthcare and value-based care