Director, Perioperative Intensive Training

Position Title: Director, Perioperative Intensive Training                            FLSA Status: Salary - Exempt                                                                                      

Department: Strategic Relations                                                                     Location: Franklin, TN

Supervisor: Sr. Director, ASK Medacta           

Medacta® is a Swiss-based orthopedic company founded in 1999, renowned for its innovative products and surgical techniques. Notably, they pioneered the Anterior Minimally Invasive Surgery (AMIS®) technique for hip replacements, MyKA Kinematic Alignment Platform for knee replacement, and NextAR Augmented Reality Surgical Platform for use in shoulder, spine, and knee procedures. Leveraging their extensive orthopedic expertise, Medacta introduced MySolutions technology, which provides surgeons with highly personalized pre-operative planning and implant placement methodologies. Utilizing advanced personalized kinematic models and 3D planning tools, MySolutions enhances surgical precision in hip, knee, shoulder, and spine procedures. Medacta's blend of orthopedic expertise and cutting-edge technology drives continual advancements in the field, enhancing patient care worldwide.

The Director, Perioperative Intensive Training is responsible for delivering hands-on, clinically focused training and support to ambulatory surgery centers (ASCs) subscribed to the ASK Medacta initiative. This role works closely with the Senior Director to execute strategies that equip ASC leaders, clinical teams, and administrative staff with evidence-based solutions for optimizing surgical outcomes, improving operational efficiency, and driving sustainable results. Key responsibilities include on-site training in perioperative protocols, workflow optimization, and patient care pathways, while collaborating with sales and internal teams to ensure seamless implementation and customer satisfaction. This role also oversees the execution of the Patient Optimized Pathway (POP) strategy in the U.S., integrating digital outreach and application management to enhance patient and surgeon engagement, preoperative planning, and postoperative care. This position emphasizes empowering ASCs to address evolving healthcare demands through targeted education on areas such as patient selection/optimization, preoperative protocols, pain management, perioperative protocols, operating room efficiency, preoperative preparation and patient arrival, anesthesia and regional blocks, and postoperative care and discharge.

Educational Requirements:

Bachelor’s degree in Nursing, Physician Assistant Studies, Physical Therapy, Health Sciences or a related clinical field. 

Master’s Degree highly encouraged.

Experience Requirements:

A minimum of 6+ years’ experience in a clinical role within the orthopedic industry, such as Physician Assistant, Physical Therapist, Nurse, or Senior Sales Representative with a strong clinical focus (in arthroplasty or perioperative care). Direct experience in ambulatory surgery centers (ASCs) or operating room settings preferred, including hands-on involvement in patient care protocols and training delivery. Experience in medical device marketing, digital platform management, or patient outreach programs (similar to POP) is preferred to support integrated digital and clinical strategies.

Required Skills and Abilities:

• Excellent written and oral communication skills, with the ability to convey complex clinical concepts clearly to diverse audiences.
• Strong collaboration and team building skills, particularly in cross-functional and customer-facing environments.
• Demonstrated leadership qualities in training and mentoring clinical teams.
• Proactive self-starter with a clinical mindset for problem-solving in real-time settings.
• In-depth knowledge of healthcare/ASC environments, medical device industry, and orthopedic procedures, including extensive operating room experience.
• Understanding of U.S. payment models specific to bundled payments in ASC settings is desirable.
• Demonstrated ability to plan, organize, and execute multiple training sessions and projects simultaneously.
• Problem Solving/Decision Making - Independent, proactive judgment in adapting training to customer needs, resolving implementation challenges, and ensuring compliance with protocols. Considerable discretion in decision-making involving training delivery and customer support.
• Proficiency in digital tools and platforms, including social media monitoring, content management, and project management software (e.g., Microsoft Word, PowerPoint at intermediate to advanced levels); creativity in developing educational resources and market research skills to benchmark digital applications like POP.
• Physical Requirements:
  • Sitting: Extended periods at a desk or workstation and air travel.
  • Standing and Walking: Occasional movement within the office as well as significant movement in support of educational sessions and sales support needs.
  • Lifting and Carrying: Light to moderate lifting of office materials, surgical instrumentation and setup of clinical and sales training sessions.

         Additional tasks may require reaching, manual dexterity, and visual acuity.

External: Surgeons, Nurses, PAs, Allied Health Professionals, Hospital / ASC Administrators, Economic Buyers, Industry Society Officers/Staff, Sales Representatives, Vendors (including those for digital production assets), and Surgeon Consultants involved in POP development.

Internal: Sales Personnel, Marketing, Customer Service, Medical Education, Clinical Research, Finance, Compliance, Quality, Regulatory, Human Resources, and Medacta International Personnel, including Swiss IT personnel and counterparts for POP improvement.

Travel requirements: Travel of up to 60% may be required, domestic and international (Western Europe).

Extent of Confidential Information: Highly confidential information regarding technology, revenues, budgets, pricing, sales and marketing strategies, customers, customer preferences, market development, and product development.

• Deliver on-site perioperative intensive training to ASC surgical, clinical support, and administrative staff, focusing on protocol implementation in key areas: patient selection/optimization and preoperative protocols; pain management and perioperative protocols; operating room efficiency and workflow optimization; preoperative preparation and patient arrival; anesthesia and regional blocks; and postoperative care and discharge.
• Collaborate with the Senior Director and internal teams (Sales, Corporate Accounts, Product Management, Marketing/Communications, Clinical Research, and M.O.R.E. Institute/Education) to align training programs with overall initiative goals and customer needs.
• Facilitate dialogue and hands-on support between local Medacta sales personnel and ASC customers to maximize adoption of evidence-based solutions and drive revenue growth.
• Conduct needs assessments for subscribing ASCs, identify customized training opportunities, and develop tailored implementation plans to address pain points such as reimbursement, patient volume maintenance, facility limitations, and revenue cycle KPIs.
• Serve as a clinical expert and primary point of contact for training-related inquiries, providing ongoing support and follow-up to ensure successful protocol execution and customer satisfaction.
• Recruit and coordinate clinical subject matter experts (surgeons, nurses) to enhance training sessions and educational content.
• Establish and manage visitation sites at high-performing ASCs to demonstrate best practices and promote company solutions.
• Perform consultative reviews with ASC customers post-training to evaluate outcomes, measure improvements in operational efficiency and patient care, and recommend adjustments.
• Plan, organize, and implement ASC-specific educational activities through the M.O.R.E. Institute including simulations, workshops, and continuing education programs.
• Develop and refine training collateral, communication tools, and resources to support clinical and sales professionals.
• Work with senior management to identify, engage, and administer physician consultants for training events, ensuring full compliance with all requirements.
• Prepare and manage needs assessment documents, healthcare professional nominations, and budgets for training initiatives.
• Support global Patient Optimized Pathway (POP) strategy by ensuring U.S. platform delivery on time, on scope, and on budget, including managing implementation and utilization of Medacta USA’s POP Application with detailed project plans and documentation.
• Facilitate relationships with external vendors and surgeon consultants for POP asset creation and development, serving as the primary representative with professionalism, while proactively collaborating with Swiss counterparts to improve and develop the POP Application.
• Manage the POP platform by updating content, coordinating training for personnel (including surgeon practice employees), resolving technical issues with Swiss IT, and handling all patient inquiries related to comments, questions, and concerns.
• Conduct market research to benchmark POP opportunities against industry applications and facilitate MyPractice Development Plan resources associated with POP and ASK; integrate POP insights into perioperative training to enhance patient outreach and digital engagement.
• Work closely with Marketing Communications to monitor and update social media platforms to support POP, and interface routinely with Compliance, Logistics, and Customer Service for seamless POP execution.
• Work directly with senior management to rectify POP-related issues, ensure Medacta International policies are met, and report as required.

Industry Conferences, International Congresses, Domestic and International Company Meetings, participate in select product management and development activities. Other duties may be assigned at Medacta USA’s discretion.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.