Director, Pro Sales Operations

Position Purpose:

The Director of Sales Operations is responsible for architecting and implementing a best-in-class go-to-market strategy and operational foundation for Outside Sales at The Home Depot. This role serves as the critical bridge between organizational vision and field execution, translating complex sales strategies into actionable operational frameworks across the entire portfolio lifecycle. Some of the key responsibilities include coordinating customer segmentation across sales channels, managing account transitions, and overseeing the accurate administration of the Variable Compensation program. Ultimately, this role ensures operational rigor by removing friction for field teams and establishing hardened, repeatable processes that align with enterprise sales objectives. Key Responsibilities include: Establishing operational process for Pro Outside Sales teams, implementing go-to-market strategy, overseeing administration of Variable Compensation program, being a key partner to Outside Sales leadership, managing complex cross-functional initiatives and establishing roadmaps and KPIs for operations

Key Responsibilities:

• 10% Change Management - Leads through strategic changes, and introduces metrics designed to track the effects of action plans and determine whether the actions are effective at meeting targets or whether new plans should be developed

• 10% Communication - Develops an effective plan for communicating project information to teams and stakeholders; Develops written status reports and scorecards, and presents review documents to senior leaders

• 40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement

• 10% Operational Leadership - Lead the establishment of a suite of common processes, operating procedures, policies, reports and tools across all programs that encompass THD Pro resources; Works to ensure accountability in execution of programs in adherence to established processes and monitor operational performance

• 10% Program Governance - Govern program pipeline in partnership with senior leaders to ensure the highest and best use of resources; Based on performance and strategic metrics, make recommendations for expansion or contraction of key initiatives and identify overlaps

• 10% Project Leadership - Develop an effective plan for controlling project scope, schedule, task assignment, budget, and monitors project execution to ensure the plan is being followed; Documents the project dependencies and ensures a viable work plan is created that results in the on time completion of the project

• 10% Stakeholder Management - Maintains a close and positive relationship with cross-functional leaders to ensure smooth and seamless integration of new programs into regular operations when appropriate; Obtains feedback on an ongoing basis to monitor the degree to which programs meet needs and expectations

Direct Manager/Direct Reports:

• Typically reports to Senior Director, Sales Operations

• Typically oversees a team of direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Typically requires overnight travel 5% to 20% of the time.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Prior experience in the retail, wholesale, or construction industries and/or experience in sales operations

• Exceptional Powerpoint and storytelling ability

• Strong project management skills, with the ability to develop and implement strategic frameworks and roadmaps

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong personnel management and leadership skills.

• Strong Sales skills and sales management skills.

• Industry knowledge and awareness.