Director, Product and PMO

WaveDivision Holdings LLC

Bellingham, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Budget Management, Business Strategy, Capacity Management, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Retention/Renewal, Equipment Maintenance/Repair, Establish Priorities, Genetics, High School Diploma, Investment Management, Leadership, Marketing, Metrics, Military, Process Improvement, Product Lifecycle Management, Product Management, Product Planning, Product Programs, Product Strategy, Product/Service Launch, Project Execution, Project Planning, Project/Program Management, Resource Management, Revenue Growth, Risk Management, Sales, Strategic Analysis, Strategic Planning, Team Lead/Manager, Telecommunications Industry, Time Management, Voice Products, Web Infrastructure, Wi-Fi

LOCATION

Bellingham, WA

POSTED

30+ days ago

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

The Director of Product & PMO is a strategic leadership role responsible for overseeing the organization's product strategy, roadmap execution, and project governance for data, mobile, voice, and ancillary products. This role ensures alignment between product innovation, business objectives, disciplined project delivery, and the successful launch of new services and operational initiatives. The role combines product vision, portfolio prioritization, operational rigor, and cross-functional leadership to drive predictable execution, scalable processes, and measurable business impact.

Define and execute the long-term product vision and roadmap aligned with company strategy.

Lead product portfolio management, including prioritization, resource allocation, and investment decisions.

Partner with executive leadership to translate strategicobjectivesinto product initiatives.

Oversee product lifecycle management from concept through launch and optimization.

Establish success metrics tied to revenue growth, customer adoption, retention, and market expansion.

Drive cross-functional collaboration between IT, Network, Marketing, Sales, Field, Care, and Operations

Lead and mentorteam and direct reports

Ensure strong voice-of-customer integration into roadmap decisions.

Establish andmaintaina high-performing Project Management Office (PMO).

Develop portfolio governance frameworks, stage gates, and standardized delivery processes.

Oversee enterprise-level project planning, execution, and reporting.

Ensure projects are delivered on time, within scope, and within budget.

Monitor risk management, dependency tracking, and resource capacity planning.

Drive continuous improvement in project execution and product delivery.

Ensure alignment between strategic initiatives and execution capacity.

Foster a culture of accountability, transparency, and results.

Actively support, promote, and advance all aspects ofAstound'sInclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.

Other duties as assigned

What You Bring to the Table:

7+ years in telecom

Strong program management and PMO governance experience

Experience building and maturing PMO governance models

Strong executive communication and leadership skills

Strong strategic and analytical thinking

Solid understanding of product lifecycle management

Proven ability to lead cross-functional teams in complex environments

Education:

High school diploma or equivalentrequired

Bachelor's degree preferred.Majorin Marketing, Business, Communications,orrelated fields.

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

Tuition reimbursement program

Employee discount program

*Benefits listed above are for regular full-time position

Base Compensation: The base compensation range for this position is $132,000 - $198,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About the Company

WaveDivision Holdings LLC

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