Director, Program Support Services

• Responsible and Accountable of the Programs under their leadership, including the P&L.
• Reviews the customer contract and ensures compliance.
• Drives improvements to customer satisfaction.
• Monitors and drives On-Time Delivery (OTD) performance to meet or exceed site targets.
• Uses KPIs to ensure timely customer feedback on all responsible programs.
• Drives Programs to meet financial goals.
• Strategically manages team members and programs.
• Meets or exceeds yearly committed budget goals.
• Optimizes inventory to maximize customer support capabilities.
• Provides fiscal year inputs for both short and long term (5 year) time frames.
• Supports the S&OP meetings and overall process to ensure organization is aware of program needs.
• Acts as Key Point of Escalation for all customer accounts.
• Acts as Voice of the Customer (VoC) to all internal stakeholders (including outside of the limits of the BU).
• Communicates to customers the commitments of the BU when necessary.
• Prepares and executes program progress reviews and executive level presentations as needed.
• Successfully manages and resolves difficult or emotional customer situations.
• Oversees entry into service plans for new products or new major customer contracts.
• Acts as Representative to Customers (Airframers, Airlines / Operators, others).
• Participates actively to the preparation of Conferences, Shows and other major events from the industry.
• Present the Company during such events and in front or large audiences.
• Assists and Supports the Program Manager to prepare, and attend management level meetings at our main Customers / during their visit to our locations.
• Reviews and manages Risk & Opportunities (Risk management, Lessons Learnt).
• Supports site initiatives and activities to resolve obsolescence / obsolete materials and parts.
• Monitors program health with responsible Program Managers to identify risks and ensure mitigation plans are in place.
• Identifies and acts on opportunities.

• Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

• Typically requires 10-12 years of program management experience in an aerospace environment
• Experience with lean principles and continuous improvement.
• Expert knowledge of program management methodologies and proven ability to manage programs.

• Proficient with MS Project and Microsoft Office (Word, Excel, PowerPoint).

• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, ability to analyze & summarize information, financial acumen.
• Strong leadership and organizational skills.
• Demonstrated ability to handle multiple projects and assignments with attention to detail.
• Strong problem solving and organization skills.

• Project Management certification (PMI, PMP, etc.).
• Degree in engineering.
• Experience in Product Support or Aftermarket Services.
• Experience with LEAN principles and continuous improvement.

Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment, to enhance the user experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms.