Budgeting, Business Strategy, Change Management, Coaching, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Customer Support/Service, Data Analysis, Data Quality, Healthcare, Healthcare Administration, Healthcare Providers, Healthcare Quality, High Reliability, Hyperion Pillar, Leadership, Lean Manufacturing, Lean Six Sigma, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Nursing, Onboarding, Operational Improvement, Patient Care, Patient Safety, Performance Analysis, Performance Management, Power BI, Process Improvement, Public Health, Quality Management, Regulatory Requirements, Safety/Work Safety, Six Sigma Certification, Six Sigma Green Belt, Strategic Planning, Succession Planning, Sustainability, Tableau
Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Director Quality
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview
The Director Quality reports to the Chief Quality Officer and serves as an operational leader responsible for division-wide deployment, execution, and sustainment of quality and performance improvement strategic initiatives across the division. This leader operates with a high degree of autonomy and influence, partnering with senior executive, clinical, and operational leadership to translate organizational quality strategy into actionable, scalable implementation plans. The Director ensures alignment between system priorities, regulatory requirements, and frontline execution to drive measurable improvements in patient outcomes, safety, experience, and value.
The role is accountable for designing and operationalizing standardized quality improvement frameworks, leading large-scale transformation initiatives, and embedding a culture of high reliability, continuous improvement, and accountability across the division. The Director engages and collaborates with multidisciplinary teams across divisional executive leadership teams, service lines, and support services to ensure consistency, sustainability, and performance excellence for key strategic objectives and pillar goals.
What you will do
- Lead the divisional quality strategy for publicly reported metrics, rankings, and quality pillar goals.
- Direct performance improvement initiatives to achieve organizational quality, safety, and operational objectives.
- Oversee quality reporting and submissions to ensure data accuracy, compliance, and timeliness.
- Analyze performance gaps and risks in rankings, regulatory requirements, and quality outcomes, and implement corrective actions.
- Guide organizational readiness and response for sentinel events, serious safety events, and other improvement opportunities.
- Develop and sustain quality improvement capabilities through training, coaching, and use of performance improvement methodologies.
- Align leaders and teams around quality priorities using change management and effective communication strategies.
- Collaborate with system and organizational leaders to ensure consistency in quality data, reporting, and performance expectations.
- Manage and develop Quality department staff through engagement, onboarding, performance management, and succession planning.
- Administer departmental resources and operations, including budgeting, staffing support, and ensuring team effectiveness.
Education Qualifications
- Master's Degree degree in healthcare administration, public health, nursing, or related field Required
Experience Qualifications
- Minimum of 5 years of progressive leadership experience in healthcare quality, performance improvement, or operations Required
- Experience leading large-scale initiatives Required
- Experience with data analytics platforms (e.g., Epic, PowerBi, Tableau, Vizient) and familiarity with MS Office Products (Word, Excel, PowerPoint, etc..) Preferred
Skills and Abilities
- Advanced knowledge of performance improvement methodologies (Lean, Six Sigma, Just Culture, High Reliability Organization principles) required.
- Strong leadership presence, change management expertise, and the ability to influence across complex healthcare systems required.
Licenses and Certifications
- Certified Professional in Healthcare Quality - National Association for Healthcare Quality Preferred
- Certified Professional in Patient Safety - Certification Board for Professionals in Patient Safety Preferred
- Certified Lean Six Sigma Green Belt Certification - International Association for Six Sigma Certification Preferred
Physical Demand
Light-Medium Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.