Director, Repairs & Maintenance

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

KEY RESPONSIBILITIES

Enterprise Strategy & Scaling

• Define and evolve the enterprise Repairs & Maintenance strategy to support rapid store growth, fleet aging, and operational complexity
• Build a scalable operating model (people, process, vendor network, systems) that can support future expansion
• Standardize R&M across all stores, ensuring consistent service levels, response times, and quality
• Identify and implement process improvements and technology solutions to modernize work order management, reporting, and field communication

Operational Excellence & Execution

• Oversee end-to-end work order lifecycle, ensuring timely, cost-effective, and high-quality completion
• Establish and enforce SOPs and service standards across all maintenance categories (HVAC, electrical, plumbing, etc.)
• Drive preventative maintenance programs to reduce reactive spend and improve equipment life cycle
• Ensure consistent field communication and issue resolution, partnering closely with Regional Directors and District Managers

Financial Management & Cost Optimization

• Own and manage the R&M budget, including expense forecasting, accruals, and variance management
• Identify opportunities to reduce costs, improve contracts, and optimize vendor performance
• Develop multi-year capital and replacement strategies (HVAC, roof, vertical transport, etc.)
• Drive analytics on maintenance spend, identifying trends, root causes, and improvement opportunities

4. Vendor Strategy & Performance Management

• Establish and lead a national vendor strategy, including selection, negotiation, and performance management
• Set and enforce vendor SLAs, KPIs, and accountability mechanisms
• Continuously evaluate vendor network effectiveness, driving improvements in cost, speed, and quality
• Partner with Procurement to ensure strong commercial terms and scalability

Programs & Infrastructure Management

• Lead enterprise programs such as:
  • Preventative HVAC maintenance and replacement
  • Waste removal and utility optimization
  • Vertical transportation and mechanical systems maintenance
• Ensure all programs are standardized, measurable, and scalable
• Align maintenance programs with broader construction, remodel, and new store initiatives

Cross-Functional Leadership

• Serve as the primary R&M partner to Store Operations, Real Estate, Construction, and Finance
• Translate operational challenges into actionable solutions and process improvements
• Ensure alignment between store execution needs and enterprise priorities
• Influence decisions across functions to improve store conditions and operational efficiency

Team Leadership & Capability Building

• Lead and develop a high-performing team through the Repairs & Maintenance Manager
• Build capability in technical expertise, vendor management, and data-driven decision-making
• Establish clear roles, accountability, and career pathing within the function
• Foster a culture of ownership, urgency, and service orientation

QUALIFICATIONS

• 10+ years of experience in facilities management, retail maintenance, construction, or related field
• Experience leading R&M or facilities functions for large-scale, multi-location retail environments (1,500+ stores)
• Proven ability to operate at both strategic and operational levels, translating enterprise goals into execution
• Strong financial acumen, including budget ownership and cost optimization
• Experience managing vendor networks at scale
• Demonstrated success leading teams and building organizational capability

Preferred:

• Bachelor’s degree in facilities management, business, or related field
• Experience in high-growth or transformation environments
• Familiarity with maintenance systems and retail infrastructure

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

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