Director Replenishment Operations

Overview:

Please note this position is based in our Phoenix, AZ Support Office.  Own the business administration, evolution, and value realization of replenishment, inventory management, and demand planning systems. Serve as the primary business owner for platforms such as RELEX, driving alignment between business strategy, operational execution, and advanced analytics/AI capabilities to improve inventory productivity, service levels, and working capital outcomes.

Essential Functions:

Replenishment & Inventory Systems Ownership

· Own business administration of replenishment and inventory systems (forecasting, ordering, allocation, inventory optimization).

· Serve as primary business owner for RELEX and related platforms, ensuring optimal configuration, utilization, and performance.

· Ensure system setups reflect business strategy, category nuances, and operational realities.

· Lead system governance, including user access, data integrity, and standardized processes.

 

Systems Strategy, Governance & Delivery

· Partner with IT and external vendors to prioritize enhancements, troubleshoot issues, and deliver system improvements.

· Lead enterprise-wide initiatives including implementations, upgrades, and capability expansions.

· Act as the business lead on cross-functional projects spanning Supply Chain, Merchandising, Stores, IT, and Finance.

· Translate operational needs into system and technology solutions that deliver measurable outcomes.

 

Advanced Analytics, AI & Automation

· Advance the organization’s use of AI and machine learning in replenishment and demand planning.

· Improve forecasting accuracy at store/UPC level through predictive and AI-driven models.

· Leverage analytics to improve inventory positioning, reduce waste, and optimize flow.

· Identify and enable automation and decision-support opportunities to reduce manual effort and improve speed to action.

· Ensure adoption of new capabilities through training, change management, and performance tracking.

 

Inventory & Supply Chain Performance

· Optimize forecasting and replenishment tools to drive accuracy, responsiveness, and resilience.

· Drive improvements across key metrics:

o In-stock / service levels

o Inventory turns

o Days of supply

o Shrink and waste (especially fresh)

· Identify opportunities to improve inventory productivity and reduce working capital through data-driven insights.

 

Reporting, Insights & Visibility

· Own and advance supply chain reporting using tools such as Power BI.

· Develop and maintain dashboards providing visibility to enterprise KPIs.

· Embed advanced analytics and AI-driven insights to enable proactive decision-making.

· Ensure standardized definitions, consistent reporting, and a single source of truth.

· Partner cross-functionally to expand data access and automate reporting.

 

Customer Service & Store Enablement

· Lead a Customer Service team supporting stores with DC-related issues (shorts, mispicks, delivery discrepancies).

· Establish service level expectations and ensure timely, effective resolution.

· Analyze root causes and partner with DC Operations to implement corrective actions.

· Use data and system insights to shift the function from reactive issue resolution to proactive problem prevention.

 

People Leadership & Capability Building

· Lead, coach, and develop a high-performing team across systems administration and customer service functions.

· Build organizational capability in replenishment systems, analytics, and emerging AI tools.

· Set clear performance expectations, accountability, and development plans.

· Foster a culture of continuous improvement, innovation, and data-driven decision-making.

 

Knowledge, Skills, Abilities and Physical Requirements:

Knowledge Skills & Abilities

· 8–12+ years of experience in Supply Chain, Replenishment, Inventory Management, or Demand Planning

· 5+ years of leadership experience managing teams and cross-functional initiatives

· Proven experience leading or supporting system implementations and transformation efforts

· Experience in retail, grocery, or fresh/perishable supply chains strongly preferred

 

Technical Expertise (Required)

· Relex (or similar advanced replenishment/forecasting platform) – deep functional and business ownership experience

· Power BI – strong experience building dashboards, reporting, and data visualization

· Experience working with or enabling AI/ML-driven forecasting and analytics solutions preferred

· Strong understanding of data structures, system integrations, and reporting frameworks

 

Core Competencies

· Coaching and Developing Others

· Communication

· Customer Focus

· Driving for Results

· Leading Change

· Strategic Planning

 

#LI-NA1

Benefits:

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

 

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free.  We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

 

 You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts:

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

 

 

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

 

California Residents: We collect information in accordance with California law, please see here for more information.