Director Resort Wireless Networking

Job Summary

The Director, Resort Wireless Networking is responsible for shaping and executing the Global Technology strategy for Resort Wireless Networking. This role is responsible for the strategic vision, design, development, and delivery of Wireless Networking across all brands, and at all locations. The focus is on advancing technological initiatives that align with business goals and optimizing Global Technology processes.

This role highlights the necessity of collaboration between other Global Technology functions, as well as various business units within a hospitality organization, to ensure that technology strategies align with overall business objectives. By establishing strategic partnerships, this position is an internal business partner, going beyond traditional technical support to actively engage with other departments, fostering innovation, improving operational efficiency, and enhancing customer experiences. 

The Director of Resort Wireless Networking is responsible for overseeing the design and delivery of wireless networking products throughout their life cycles. This involves ensuring that product features meet technical system requirements, security and data privacy standards, and architecture compliance criteria. Additionally, the role includes implementing governance measures, best practices, release management strategies, and optimizing product performance.

Working relationships

• Global Technology Teams and Leadership 
• Regional and Site Leadership 
• Corporate Leadership 
• Vendor/Suppliers 

Expected Contributions

• Provides Global Technology support following MVW Global Technology processes
• Provides project support for new technology deployments and upgrades.
• May lead a project team.
• Evaluates and makes recommendations regarding technology/asset life cycles and deployment prioritizations.
• Ensures that Wireless Network technology is designed, deployed, and supported within established guidelines.
• Creates and ensures implementation of disaster recovery and business continuity plans related to wireless network technology support.
• Possesses a strong foundation in resort and sales center applications.
• Provides guidance and direction to the management team on escalated issues and actions to resolve them.

• Partners with Resort Operations business leaders, product leads, business product owners, change management, and communications representatives, and other key stakeholders across the MVW enterprise to design and deliver technology solutions to end users.
• Partners with key stakeholders to build and lead the execution of project plans to design and deliver hotel and resort technical products and platform solutions.

• Partners with technology infrastructure teams supporting resort systems including networks, servers, and databases.

• Partners with security and data privacy teams to implement measures protecting guest data and ensuring system safety from cyber threats.

• Introduces automation tools and standardizes production platforms to scalability as technical products expand.

• Partners with product lead and business product owner with the goal of identifying opportunities for delivery and implementation process improvements and technical product system enhancements.
• Ensures reliability, scalability, and security of Resort Operations technical products adhering to best practices and compliance standards.
• Partners with technical vendors to manage solution delivery and evaluate performance.
• Stays abreast of new hotel and resort technical application features evaluating applicability to achieving business goals and leading adoption of relevant innovations within the operations ecosystem.

• Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization.
• Explores new tools, techniques, and methodologies.
• Continuously improves delivery processes and workflows.

• Ensures reliability, scalability, and security of the enterprise systems adhering to best practices and compliance standards.
• Manages vendor relationships, including selection, contract negotiation, and performance evaluation.

• Performs other duties as assigned.

Candidate Profile

Education

• Bachelor’s degree in Information Technology or related discipline or equivalent work experience

Certifications

• Relevant certifications in IT management, project management, networking, or relevant technologies 

Experience

• At least 10 years progressive experience in Wireless Networking and Guest Wi-Fi technologies
• Proven experience in designing and implementing scalable, secure, and integrated solutions  
• Ability to integrate Wireless Networking platforms across the enterprise 
• Familiarity with financial analysis and associated reporting tools 
• Experience managing the budget process and being financially accountable for achieving results 
• Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management 
• Experience gathering requirements and translating into a group product vision by leveraging expertise in product development, systems integrations, and engineering 
• Proven ability to apply advanced analytical, conceptual strategic planning, and execution skills to solve complex technical challenges, optimizing performance, and ensuring scalability  
• Experience managing product backlog/release plan, tracking team level metrics, and removing blockers 
• Successful track record managing cross-functional, multi-disciplinary teams to achieve business outcomes 
• Experience with emerging technologies such as IoT, AI, and cloud computing, and their applications in enhancing customer experience and operational efficiency 
• Flexibility with some travel as needed 

Skills/Attributes

• Analytical & Strategic Thinking
  • Strategic Thinking: Capacity to align technical solutions with various strategic business goals and objectives. Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders.
  • Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of enterprise technologies.
  • Ability to learn how a business operates while continuously building business acumen.
• Technical
  • Strong background in deploying and managing Wireless Networking solutions.
  • Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations.
  • Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to enterprise implementations.
• Project Management Skills
  • Planning and Execution: Ability to plan, execute, and manage projects, ensuring they are completed on time, within budget while meeting technical and quality requirements.
  • Change Management: Experience in managing change within an organization, including training and supporting end users.
• Interpersonal
  • Communication: Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways. Able to contribute ideas that challenge assumptions and thinking.
• Customer Focus: Commitment to a strong customer service orientation to understand and address internal client needs effectively. Ability to build empathy with key stakeholders in the course of their daily work.
• Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations. Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management.
• Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.
• Additional Attributes
• Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure.
• Curiosity and Continuous Learning: Commitment to staying updated with the latest technical features, updates, and best practices.
• Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions.
• Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate.
• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.