Director Retail Operations

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time, Onsite

TRAVEL REQUIRED: 50% - 75%

Compensation: The salary range for this position is estimated to be $91,854.00 - $200,929.00 annualized, which reflects the company's current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.

Benefits At A Glance

• Eligible team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision insurance

• Well-being and fitness reimbursement programs

• Paid vacation, sick leave, and holidays

• 401(k) plan with company contributions and matching opportunities

• Paid parental leave

• Short-term and long-term disability coverage

• Tuition reimbursement and professional development programs

• Community involvement and volunteer opportunities

• Variable compensation opportunities for eligible positions

About Our Opportunity

The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer-centric service experience that supports sales and lending performance. The DRO enhances operational effectiveness by streamlining workflows, reinforcing process consistency, and strengthening team capability to support execution across the retail network.

This role provides operational leadership for a defined function, aligning work with organizational goals and priorities. They build strong partnerships, lead complex initiatives, and create clarity for their teams. Directors foster a coaching culture, develop talent, and promote collaboration to advance shared outcomes across the Association.

How You Will Spend Your Time

• Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.
• Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.
• Conducts loan reviews and evaluates findings to strengthen operational performance and inform decision-making and leader feedback.
• Coordinates cross-functional execution of retail initiatives to improve customer experience, operational consistency, and performance outcomes.
• Leads and develops retail operations team members across assigned markets, driving capability, engagement, and accountability for results within the function.
• Cultivates external and industry relationships to share best practices, strengthen market insight, and enhance organizational reputation.
• Provides clear goals, plans, and expectations that translate strategy into action.
• Leads complex initiatives that improve performance, quality, or innovation.
• Develops team members through coaching, feedback, and accountability.
• Builds strong partnerships across the Association resulting in alignment and coordinated execution.
• Exercises sound judgment to balance business needs, risk, and customer impact.

Education & Experience

• Bachelors Degree with 5 years relevant experience.

Mental & Physical Requirements

While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level.

This role requires sustained mental focus, problem-solving, and the ability to manage multiple tasks, with extended computer use common. Some positions may include additional physical or mental requirements related to driving, such as holding a valid driver's license and the ability to travel long distances.

Reasonable accommodations will be considered to enable individuals to perform the essential functions of the role.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

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