Director, Revenue Assurance

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Director, Revenue Assurance to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

We are seeking a finance-driven leader to lead pricing alignment, revenue integrity, and billing governance across the organization.

This role will serve as a key bridge between Finance and the Sales and Customer Care teams, helping define pricing strategy, ensure billing accuracy, and implement disciplined processes across the order-to-cash lifecycle.

QUALIFICATIONS:

• 5+ years of experience in telecom, broadband, or subscription-based industries
• Deep expertise in pricing strategy, rate design, and go-to-market execution
• Strong understanding of billing, order-to-cash, and revenue operations
• Proven ability to lead cross-functionally without direct ownership

PRIMARY RESPONSIBLILITES:

Revenue Assurance & Billing Integrity:

• Ensure all revenue is accurately billed, supported, and compliant with customer agreements
• Oversee the validation of invoices, credits, and adjustments for accuracy and consistency
• Oversee execution of contract terms, including escalators and rate changes
• Identify and remediate revenue leakage across the order-to-cash process
• Maintain governance over credit issuance and exception handling

Pricing Strategy & Governance:

• Partner with Sales and Finance to define and refine re-pricing strategies and ensure maximum revenue realization
• Develop month-to-month pricing frameworks, rate structures, and approval guidelines
• Analyze pricing performance, renewals, and churn drivers
• Establish and enforce pricing governance and approval workflow

Customer Billing Oversight (Finance Liaison)

• Act as Finance lead and approval authority for billing disputes and customer credits
• Establish standardized processes and controls for dispute resolution
• Approve non-standard credits and high-risk adjustments
• Develop reporting on dispute trends, credit drivers, and resolution timelines
• Partner with Customer Care leadership to improve billing outcomes and reduce repeat issues

Controls, Compliance & Audit Readiness

• Design and enforce controls across pricing, billing, and credits
• Maintain audit-ready documentation supporting all pricing and billing decisions
• Support FP&A with revenue analysis and reporting

Cross-Functional Leadership

• Partner across Sales, Service Delivery, Customer Care, and Finance
• Align commercial strategy with financial outcomes
• Drive process improvements across Salesforce, billing, and ERP systems
• Improve data accuracy, transparency, and operational execution

Bluebird is an equal opportunity employer.