Director Revenue Cycle Front End Operations

Responsible for providing the day-to-day direction and leadership of the operational, programmatic and personnel activities within the Patient Access activities for Southeast Georgia Health System, which affect the revenue cycle. This includes establishing, meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives for Southeast Georgia Health System. In addition to directing operations, duties and responsibilities also include budgeting, financial management, human resource management, and process improvement. The Director is also responsible for integrating and initiating improvements in a range of programs to achieve a seamless patient financial experience and to ensure the entire department is performing at or above industry standards for all critical aspects of operational and financial categories. The Director works closely with a variety of stakeholders, coordinating the activities of the Patient Access Department across the health system.

Essential Responsibilities: This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

• Oversees the day-to-day operations of patient registration, ensuring efficient and effective processing of patient information and admission.
• Develop, implement and enforce policies and procedures that promote patient satisfaction, patient safety and compliance with healthcare regulations.
• Develops, coordinates and executes projects that are necessary to support and/or improve patient access into the health system and reimbursement.
• Projects could potentially include onboarding new clinical locations, operational EMR optimization and/or conversion as it relates to front-end revenue cycle services, onboarding and managing vendors partnerships, and other Patient Access related project work as deemed necessary.
• Directs day-to-day operational aspects of pre-services and/or financial clearance such as but not limited to financial navigation/counseling, point of service collections, patient estimates, and payor precertification/authorization process as outlined in participating and contractual agreements.
• Direct the management of scheduling patient appointments to optimize facility and staff resources while minimizing wait times.
• Coordinate with clinical departments to facilitate seamless patient flow from admission through discharge.
• Develop and monitor the department’s budget, including forecasting and allocating resources for staffing, technology, and other operational needs.
• Lead, train, and evaluate the patient access team to ensure high-quality customer service and adherence to best practices.
• Report, monitor and analyze patient access key performance indicators and other associated patient access data to identify trends, resolve bottlenecks, and implement improvements in processes and technology.
• Responsible for promoting a culture of high reliability, follow established policies and adhere to all state and federal regulatory requirements and national patient safety standards.

Minimum Qualifications:

Education        

• Bachelor’s degree in Health Administration, Business Administration, or a related field required.

Experience      

• 5 years or more supervisory experience required, preferably in the healthcare setting.

Knowledge/Skills/Abilities

• Excellent communication and interpersonal skills, budgetary management, demonstrated process improvement/design skills and experience.