Director, Sales Engineering

Location: Dallas-Ft Worth, TXReports to: Regional Vice President of Sales EngineeringTravel: Regular business travel requiredAbout the RoleThe Director of Sales Engineering leads a geographically distributed team of Sales Engineers supporting enterprise and government customers. This role partners closely with Sales and cross‑functional teams to drive revenue growth, deliver technically sound solutions, and ensure a strong customer experience from pre‑sale through activation.This leader is both strategic and hands‑on-providing direction, coaching, and oversight while enabling the sales organization with deep technical expertise, strong process discipline, and effective collaboration across the business.What You'll Do

Lead, coach, and develop a team of Sales Engineers providing pre‑sales technical supportPartner closely with regional Sales leadership to align technical strategy with revenue goalsServe as a key liaison between Sales, Operations, Project Management, and Product teams to support successful customer deploymentsOversee solution design for complex opportunities, RFP responses, and out‑of‑scope requestsEnsure consistent, accurate, and ethical communication of product capabilities and solutionsDrive standardized processes, tools, and best practices across all marketsSupport customer escalations and help ensure a positive overall customer experienceProvide ongoing training to the sales organization on products, technology, and industry trendsPrepare and review KPIs, forecasts, and performance metricsRecruit, hire, onboard, and develop Sales Engineering talentPartner with Product Development on new service launches and enhancements

What You BringEducation:

Bachelor's degree in Business, Information Technology, Telecommunications, Engineering, or equivalent experienceTelecommunications certifications preferred (e.g., CCNA, CCNP, MEF)

Experience:

8+ years in telecom pre‑sales technical roles or3+ years in Sales Engineering leadershipStrong knowledge of fiber networks, metro Ethernet, transport delivery, IP services, SD‑WAN, voice solutions, and cloud environmentsSolid understanding of the OSI model, network design, and telecom installation workflowsExperience with financial modeling, ROI calculations, pricing, and profitability analysisProficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio) and mapping/GIS tools

Skills & Competencies:

Proven people leader with experience managing geographically dispersed teamsStrong communicator with the ability to translate technical concepts to non‑technical audiencesHighly organized, analytical, and comfortable managing multiple prioritiesCollaborative, adaptable, and solutions‑orientedDemonstrates integrity, accountability, and a customer‑first mindset

About Segra:Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.Benefits Overview:Segra offers a very robust benefits package to our full-time employees, some of which include:Medical, dental, vision insuranceLife insurance401(k) matchFlexible Spending/Health Savings AccountsTuition and gym reimbursementsVacation/PTO, paid holidays, floating holidaysVolunteer days, parental leaveLegal, accidental, hospital indemnity, identify theft, pet insuranceOur Commitment to Equality:Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.Salary Range: $129,000 - $150,000 + CommissionBeyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.