Asset Management, Automation, Budgeting, Communication Skills, Conference Management, Customer Support/Service, Event Management, Exceeded Sales Goal, Field Sales, File Maintenance, Food and Beverage Industry, Market Analysis, Market Segmentation, Market Share, Market Trend Analysis, Marketing, Marketing Communications Plan, Prepare Correspondence, Presentation/Verbal Skills, Profit & Loss, Resolve Customer Issues, Revenue Management, Sales, Sales Forecasting, Sales Management, Sales Strategy, Sales Training, Service Delivery, Strategic Planning, Trade Shows
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Director Sales & Marketing
Overview The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group & volume transient. The individual is additionally responsible for staying ahead of market trends, market share movement and on
The Unbound Collection by Hyatt
The Bellevue Hotel
US - PA - Philadelphia
Posted: Jul 3, 2026
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Summary
Responsibilities
- Responsible for leading & driving top line revenue for traditional sales segments to include group & volume transient.
- Assesses & reacts to market trends, market share & the competitive hotel environment.
- Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives.
- Act as the hotel's voice of the customer and communicate key issues/concerns at all levels of the organization.
- Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting.
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in daily business review meeting, training and other sales related meetings as required.
- Ability to work with other departments within the hotel to provide quality service to customers.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction
- Attend Industry Meetings and Tradeshows as requested in addition to Community Events
- Develop and maintain knowledge of Local and Economic Market trends, Competition and Customers.
Qualifications
- Bachelor's degree preferred in Marketing
- At least 3 years' experience as a sales leader, with prior hotel sales experience and progressive luxury hotel sales experience.
- Deep understanding of Luxury guest expectations and 5-star service delivery.
- Experience dealing with/communicating with ownership groups and asset management, and our Partner vendors.
- Proficient in managing/using sales automation (ENVISION) & PMS systems.
- Experience working collaboratively with revenue management.
- Prior Hotel experience in Hospitality Sales, Conference Planning, and/or Convention skills.
- Well-rounded knowledge of all market segments and channel sources, as well as the ability to develop a strategic plan for each.
- Excellent communication and presentation skills.
- Excellent relationship-building skills and able to effectively network.
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This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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