Director, ServiceNow Experience & OCM

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.

Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.

Location

This role will be based in Wayzata, Minnesota.

Job Purpose and Impact

The Director, CargillNow Experience & OCM creates effective and engaging experiences for a variety of audiences. This is a highly visible opportunity to influence how employees connect, collaborate, creating a simpler, smarter and more engaging experience on a global scale. As a recognized subject matter expert in organizational change management, communication and training, this individual will shape the experience for more than 150,000 employees globally, accelerating adoption and unlocking the full value of CargillNow. This leader partners closely with key stakeholders to create strategies and executes plans to ensure complex concepts are translated into easily understandable and engaging learning experiences, materials and communication to achieve measurable learning outcomes.

Key Accountabilities

• Lead the development and execution of the CargillNow organizational change management (OCM) and employee experience strategy.
• Establish governance, standards and best practices for change management, communications, training, and user adoption.
• Develop stakeholder engagement strategies that build executive sponsorship, organizational alignment, reinforce key messages, and drive accountability for change outcomes.
• Conduct stakeholder, change impact, and organizational readiness assessments to identify risks, opportunities, and required interventions.
• Lead communication planning and execution for platform enhancements, releases, and enterprise initiatives.
• Create and oversee role-based learning and training strategies that prepare employees, managers, and leaders for new ways of working.
• Partner with UX, Product, and Platform teams to improve usability, employee experience, engagement, and adoption of the platform.
• Build and manage change champion and stakeholder networks to accelerate adoption and gather feedback.
• Monitor adoption, readiness, employee sentiment, training effectiveness, and business value metrics; implement corrective actions as needed.
• Identify and address change risks, resistance, and adoption barriers through targeted interventions.
• Drive cross-functional alignment across CargillNow, functional product teams, and related employee experience initiatives.
• Lead continuous improvement efforts to ensure sustainable adoption, measurable business outcomes, and consistent employee experience.
• Support the evaluation of proposed initiatives by documenting expected business outcomes, benefits, and success measures to help prioritize investments that maximize organizational value.

Qualifications

Minimum Qualifications

• Minimum requirement of 10 years of relevant work experience including leading organizational change management, communications, or learning initiatives.
• Proven experience leading large-scale business, process, and technology transformations, including driving organizational change, stakeholder alignment, communications, and adoption across global, geographically dispersed organizations to achieve business outcomes.
• Demonstrated ability to design, influence, communicate, and engage senior leaders and cross-functional stakeholders.

Preferred Qualifications

• Experience leading adoption and employee engagement for ServiceNow or similar enterprise platforms.
• Experience designing and implementing role-based training and learning programs.
• Experience establishing governance, standards, and best practices for change management, communications, and user adoption across complex organizations.
• Demonstrated use of adoption, readiness, satisfaction, and business outcome metrics to drive continuous improvement.

Additional Information

The expected salary for this position is $140,000 - $190,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).

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Equal Opportunity Employer, including Disability/Vet.

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